Job Description

Christmas starts early here at Hotel Chocolat and we need you - a confident, focused, and friendly Christmas Sales Advisor to join our stores team and help us bring joy to our customers this Christmas by helping us deliver a truly special experience during our busiest time of year!


With your cheerful personality, you will enjoy interacting with our customers to share a love of great chocolate, ensuring everyone leaves us feeling happier and full of festive spirit having picked the perfect gift for their loved ones.

What You'll be doing:

Welcoming our customers and providing excellent service during their visit. Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback. You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics. Running tasting sessions and demonstrations of products. Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and cafe areas. If your store has a cafe area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don't need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Our gift to you for going the extra mile every day...

12.54 - per hour (London stores - 13.59 per hour) 50% staff discount to treat yourself and your friends and family this Christmas A chance to express yourself in an exciting, fast-paced, and festive environment with the potential of permanent career opportunities. Flexible working patterns available.

If you want to be part of the team spreading Christmas happiness through chocolate, click Apply and we'll be in touch!

About Us

We're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser(TM) and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 100 stores across the UK and continue to grow across categories, channels, and territories.


Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn't happen overnight. It's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.


To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: hotelchocolat.com/uk/engaged-ethics/our-people.html