Job Description

Description

Diversity matters
We are building a brand that represents the people of the world. It\xe2\x80\x99s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there\xe2\x80\x99s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation\xe2\x80\x99s statement \'a hard day\'s work deserves a fair day\'s pay\' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what\xe2\x80\x99s inside that counts - whether that\xe2\x80\x99s an ingredient in a product, or the minerals in a smartphone.

The role
Seasonal Sales Assistants work at the forefront of our business & provide 5-star customer service during our busiest time of year. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products. You need to be an excellent team player who is ready to receive and give feedback to all members of the team to build on our skills.

You\'ll ask insightful questions to uncover the right products for each customer and showcase them through engaging product demonstrations. Support their buying decisions by asking questions to confirm interest and secure sales. Give shop tours through intelligent link sales, create bespoke routines and provide pampering sit-down consultations with decadent hand and arm massages as part of our daily work.

With in-depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests, and offering the best customer service on the high street, at our busiest time of the year.

Key Information

Hours available: Multiple positions available with contracts of 10 -28 hours per week. Overtime available in December


Application Deadline: Sunday 19th November 2023

Trial Day: From 24th November 2023 to 26th November 2023

Start Date: Thursday 30th November

Key Responsibilities

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Operating our till systems - you will be cash-handling trained
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations.
• Providing sit-down consultations and bespoke routines to fulfil the customers\' needs, including hand and arm massages
• Being adaptable and solutions-focused, as no two days in retail are the same!

Skills and Experience

Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.

Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.

Nice to have but training will be provided:
Ethical and Sustainable Mindset: Understanding and alignment with Lush\'s commitment to ethical sourcing, sustainability, and cruelty-free practices.

Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months\xe2\x80\x99 full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

• qualifying period & hours required

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold \xe2\x80\x98naked\xe2\x80\x99 to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.

In the UK we currently have offices located in Poole, Dorset and Soho, London.