Job Description

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Key Responsibilities:

Drives top line store sales and growth by personally selling to customers

Moves with intention throughout the store, connecting with multiple customers

Proactively engages with customers, reads cues and responds effectively

Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations

Uses confident selling statements and is effective at overcoming customer objections

Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting

Displays expert product knowledge and takes initiative to elevate personal knowledge of product categories

Participates in sales goal setting with manager and tracks individual performance towards the goal

Converts return, offers and other promotions into larger sales

Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed

All leadership roles at Victoria\'s Secret are responsible for: Driving top line store sales results and growing the business through action and productivity

Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our \xe2\x80\x9cBest at Bras\xe2\x80\x9d culture

Creating customer awareness of programs available to them, (i.e., email capture) to build customer loyalty, when applicable

Setting personal goals and tracking individual and team performance to the goals

Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures

Taking initiative to recover and replenish merchandise, so it is available to sell

Understanding and adhering to visual merchandising brand standards

Assisting in housekeeping of sales floor and communicating maintenance issues

Keeping an awareness of, and building personal capability in, loss prevention

Reinforcing store strategy to reduce shrink

Supporting all activities related to providing a safe working environment

Understanding and demonstrating Company values

Success Measures: Sales Comps (Likes)

Bra Comps (Likes)

Sales Per Hour (SPH)

Pounds Per Transaction (PPT)

Transactions Per Hour (TPH)

Bra Percent (%)

Exhibits an authentic desire to exceed the customers\' expectations

Persuasive, builds enthusiasm, and inspires the customer to buy

Proven ability to meet or exceed sales goals preferred

Demonstrates a sense of urgency

Has a healthy, competitive spirit, while maintaining a team focus

Is resilient and bounces back quickly from setbacks

Pursues opportunities to take on more responsibility

Seeks out coaching from leaders and peers to improve productivity; leads own learning

Schedule flexibility that includes evenings, weekends, holidays, and non-business hours

About Us:

We don\'t just sell products...we sell experiences.

Although Victoria\'s Secret is primarily known for lingerie, beauty products and accessories, our brand extends much further. Together with the Victoria\'s Secret PINK brand we have come to represent an aspirational lifestyle - a way of life with lots of fun along the way. We help customers feel empowered and comfortable and offer the best bra fit experience on the high street. Join us and be part of one of the most iconic brands in the world.

About the Team:

• 25% off a huge selection of Victoria\'s Secret, Next, Gap and Lipsy products
• 10% off most partner brands & up to 15% off Branded Beauty
• Access to free health and wellbeing services
• Sample Sales
• Fantastic L&D opportunities
• Life assurance
• Annual Travel Card Loan

Our aim is to support all applicants during the application process and to provide reasonable adjustments when necessary and requested. If you would like to request support with your application due to any health condition, feel free to get in touch with us by sending an email to UKHR@victoria.com and including \'Workplace Adjustments\' in the subject line, or by calling us 0207 436 2000 and leave a voicemail.

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