Overview:
Who we are:
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity! How exciting would it be to be a part of the technology that delights millions of people in an industry that's here to stay! If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.
The position:
Technical Program Manager II engages in Seat Supplier related Business Activities. Performs as onsite & remote support liaison between Panasonic, Seat Vendors, Airline Customers and OEMs to ensure customer satisfaction and optimum performance of all Panasonic deliverables. Provides technical guidance, support & training to Seat Vendors, Airline Customers & OEMs to ensure customer satisfaction & OTD. Represents Panasonic interests in resolution of technical issues with other Panasonic & Seat Vendor departments. Involves interaction with internal & external departments to assure customer requirements and commitments are clearly communicated and implemented. Clear communication to engineering, product development, certification departments regarding overall relationship and business activity. Performs as Seat Vendor focal to ensure strategic success. Supports Leadership as required. Shall be responsible to engineer, design and develop seat testing solutions to meet OEM & regulatory requirements. Provide technical & PMO support for all seat vendor program milestone meetings..
Responsibilities:
Management of Business-Related Seat Vendor Activities
Liaise TSO related to KPI's
Support RMA Team with Liaison with Seat Vendors
Support Certification and liaise tech data submittal performance, and NOC management with Seat Vendors
Review Overall Performance (SLA/RMA)
Support internal meetings with internal groups
Support Process Improvement / Development / Implementation
Coordinate meetings with Cert./Eng. Dept.
OTD, Tech Data Submittal/Rejections, Response Times
Monitor/Document Business Agreement activity
Ensure consistent and proper business processes are followed in accordance with departmental procedures and company policy
Provides Internal managers status on Seat Vendors performance
Technical Support for Seat Vendors, Airline Customers & OEMs
Perform as engineering liaison for development & integration of Panasonic in seat IFE
Manage the relationship between Panasonic and the assigned external customers to ensure satisfaction and long-term business relationship
Support PMO, Certification, Engineering & Marketing to coordinate program requirements
Support PMO & Engineering of Seat program milestone meetings
Document & report program related items
Review all installations meet the Panasonic engineering requirements
Provide technical guidance and assistance to Seat Vendors in troubleshooting & resolution of IFE Seat Testing
Review mechanical, electrical & software installation documentation to ensure specifications and requirements are met
Provide field inputs into Quality, Engineering & Products concerning technical product issues, installation, or documentation related problems. Collect data required by the internal departments to evaluate the issues
Coordinate design requirements and review applications for seat testing solutions
Provide technical requirements to the Software Engineering Tester team
Customer Requirements/Program Support
Develop and maintain program plans and/or procedure that identify work scope
Act as communications focal point to the Seat Vendors, and Internal Functional Departments and/or OEM as required
Ensure that certification and technical data requirements are defined and coordinated
Maintain superb communications between Panasonic and Seat Vendors by regular follow-up status reviews and correspondence
Interdepartmental Communication and Support
Coordinate closely with all functional departments and provide a status on the key initiatives related to agreed deliverables related to overall performance requirements
Identify all potential critical delays and provide appropriate and timely notification
Work closely with all functional departments for responding to those changes that may impact schedules
Ensure superb communications between Panasonic internal and external customer are maintained within Panasonic standards
Leadership
Arrange and attend internal/external meetings and technical reviews as required
Assist members of functional organizations by providing direction of program activities and issues resolution(s)
Qualifications:
Knowledge and understanding of regulatory guidelines and design requirements of aircraft cabin interiors and aircraft seating, desired
Ability to apply knowledge of avionic seat design to develop seat integration solutions
Ability to provide technical direction to project teams
Ability to carry out assigned responsibilities while working independently and/or closely with peers and supervision
Demonstrated ability to prepare and deliver effective presentations, analyze and interpret customer requirements, plan and monitor effectively, and function as a champion for customer satisfaction while managing program performance to meet the needs of the company
Proficient in the use of MS Office suite of software applications (i.e. Excel, Word, PowerPoint, VISIO, Project)
Working knowledge of JIRA or other tracking applications desired
Strong organizational skills and the ability to manage multiple programs and issues
Time management skills and ability to assess issues and escalate if required
Ability to prioritize daily workload in support of program needs
Possess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organizations
Possess good verbal & written English language skills
Ability to work well with people under pressure including people from diverse cultural and political backgrounds
Outgoing, self-motivated, well organized, and detail oriented
Creative problem solver with the ability to resolve conflicts and filter conflicting agendas to determine best path forward for resolution
Resolves a wide range of issues in imaginative as well as practical ways
Ability to problem solve
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
EDUCATION/EXPERIENCE REQUIREMENTS
Prior professional work experience in engineering, software/product development, highly desired
Practical work experience in the aircraft industry is highly desired
Seat Vendor/Cabin Interior experience highly desired
Our Principles:
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude
What we offer:
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.