Job Description

Company Background

Our motto is 'Be Your Best'. And it is a philosophy that drives the products and services we offer our customers and support our teams. Our purpose is to build products and services that support our customers improve productivity. We have built market leading software solutions to help the industries we work in be at their best, though smart scheduling, H.R. insight, efficient payroll, consultancy and more. Our flagship software was created in 2012 in response to requests from hospitality clients for an efficient labour scheduling tool and is used to optimise labour scheduling and management. In recent years, S4labour has grown into new markets releasing new products as well as looking to expanding internationally in the near future.

Our aims are to:

Provide our clients with ever superior customer service

Understand better our clients' labour costs

Improve their profitability and labour productivity

Supporting our customer in improving their service

S4labour was 'built by operators, for operators' and is one of our unique selling points. Given labour can account for +30% of operational costs in hospitality, there is a clear need for a tool that matches labour supply with demand and is easy for operators to use and interpret. We are providing an easy to use, intuitive system which helps people run their business better.

S4labour is growing and now deployed in over 2,000 UK sites and receiving fantastic customer feedback. We also have an experienced team of consultants who have worked in the industry for most of their professional careers (our CEO is also a qualified beer sommelier and our CTO a trained chef!) so understand our clients' needs.

S4labour is a small, friendly, exciting and highly ambitious and innovative business. We are expanding rapidly, with an annual growth rate of circa of 50% a year with more new products being developed. You will have real accountability and ownership from day one, coupled with a comprehensive induction and training. This is the role today, but we want to know where you can take it in the future. Besides the role we would love to know what else you could bring to our organisation.

If you get excited at the prospect of helping to build a small company while developing yourself and challenging us, then we'd love to hear from you.

Role Description

Key Responsibilities:

oTo handle incoming technical support incidents, requests and changes.

oManagement of personal call queue, ensuring calls are closed in a timely fashion.

oProvide updates and ensure ongoing customer communication is maintained.

oReview and investigate support issues escalated to second line.

oEscalation of calls to 3rd Line Team as necessary.

oTo work as part of a close-knit and highly skilled team of Engineers.

oProvide excellent customer service.

oWork with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)

oPerform software builds/re-builds on PCs and laptops as required.

oFix hardware faults and install upgrades to client hardware.

oAttend customer premises from time to time to perform on-site work.

Key Skills:

oExcellent communication skills, both written and verbal.?

oFriendly, confident and professional telephone manner.?

oEager to learn new skills and invest in personal development.?

oGood attention to detail with well-developed problem-solving skills.?

oTime management skills with the ability to prioritise effectively.?

oSelf-motivated with the ability to work alone and as part of a team.?

oMinimum of three years in technical support.?

oGood knowledge and experience with Zendesk & Jira. mySQL preferred

Department and Location

Development and Banbury based

Remuneration

? Competitive salary - dependent on experience.

? Basic pension, Life Assurance, Healthcare.

? 33 days holiday per annum inclusive of bank holidays.

? 37.5 hours a week over five days - usually 9:00am - 5:30pm, however flexibility is required.

? Healthcare for self*

? Life Assurance (1x salary)*

*qualifying period and other criteria apply

S4labour is committed to building a brilliant team that is inclusive in its culture, and values diversity. We strive for equality of opportunity in all that we do and actively encourage applicants from all groups and backgrounds to apply for this role.

Job Type: Full-time

Pay: From 32,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Life insurance On-site parking Private medical insurance Referral programme
Work Location: In person

Reference ID: SLSAJULY2025
Expected start date: 04/08/2025