Job Description

Overview

We are seeking a dedicated and knowledgeable IT Technician to join our dynamic team in a large secondary school. The ideal candidate will possess a good background in IT support with a passion for solving technical issues and providing exceptional customer service. This role is pivotal in ensuring that our clients receive timely and effective support for their technical needs.

This role would suit either a full time position or school term time only.

The IT Technician is a varied and challenging role. You will be based within a secondary school during school term time to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects during school holidays.

You must be a positive, friendly, and sociable team player to join our incredible team - a "can do" attitude and sincere passion to deliver high-quality work are critical to success!

Candidates will typically have 1 or more years experience of working in an IT environment and development opportunities are available. You must understand the importance of exceptional customer service to accompany technical skills. We're seeking intelligent, diligent, and friendly engineers who can combine existing knowledge with newly acquired skills to become an asset to the team.

Duties

Provide first-line and second-line support for all technical issues. Assist users with desktop support, including hardware and software inquiries. Diagnose and resolve technical problems through effective troubleshooting techniques. Utilise systems for tracking and managing support tickets efficiently. Collaborate with team members to escalate complex issues when necessary. Maintain documentation of technical procedures and solutions to enhance knowledge sharing within the team. Stay updated on the latest technologies and industry trends to provide informed support.

Experience

At least 1 years proven experience in IT support or a similar role, demonstrating proficiency in computer networking and operating systems. Strong understanding of desktop support principles, computer hardware, networks and infrastructure. Excellent problem-solving skills with the ability to work under pressure. The candidate must be able to drive. Troubleshooting and supporting modern desktop environments (Windows 10/Windows 11/macOS) Exceptional communication skills, both verbal and written, to effectively assist clients with varying levels of technical knowledge. A proactive approach to learning new technologies and improving existing processes. Polite, confident and effective communicator. Sincere passion for exceptional customer service. Excellent time management and priority determination skills. Maintaining a high standard of work and professionalism. Team player - Going The Extra Mile (GTEM), providing feedback and supporting colleagues. Enhanced DBS check (conducted by the company and must remain clean).

Desirable (but not essential) experience

Experience working within Education.
Join us as we strive to deliver outstanding technical support solutions while fostering an environment of growth and collaboration.

Job Types: Full-time, Part-time

Pay: 25,000.00-26,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site gym On-site parking
Application question(s):

How far are you located from Trowbridge?
Licence/Certification:

Full UK Manual Car Driving License? (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person