Job Description

About Us

Established in 1854, H Noble Funeral Directors Ltd has served generations of families with compassion, discretion, and dignity. We are a long-standing, independent funeral service with a reputation for excellence and sincerity in every detail. As we continue to evolve while holding true to our values, we are looking for a capable and dependable Secretary to join our small, dedicated team.

Job Purpose

The Secretary will provide vital administrative and organisational support to ensure the smooth day-to-day operation of the office. This is a pivotal role requiring discretion, excellent communication skills, and an ability to prioritise sensitive and time-critical tasks with care and precision.

Key Responsibilities

Act as the first point of contact for telephone and email enquiries with professionalism and empathy. Maintain funeral service diaries, schedules, and documentation with meticulous attention to detail. Prepare and manage correspondence, reports, forms, and client records with strict confidentiality. Liaise with clients, clergy, celebrants, hospitals, coroners, crematoria, and cemeteries. Provide administrative support to the Chief Executive and funeral directors, including data entry, filing, and record-keeping. Manage stationery and office supply inventories; liaise with suppliers as needed. Assist in maintaining company compliance and regulatory documentation. Keep the reception and front office space tidy, organised, and welcoming. Support the team in coordinating logistics for funeral arrangements and vehicles when required. Undertake any other reasonable administrative duties appropriate to the role.

Person Specification

Essential:

Proven experience in a secretarial or administrative role Excellent written and verbal communication skills Highly organised, with the ability to multitask and prioritise High level of discretion and professionalism Strong IT skills (Microsoft Office Suite, email, databases) Calm, compassionate, and composed under pressure

Desirable:

Previous experience within the funeral industry or a similar professional service environment Understanding of the sensitivities surrounding bereavement and loss

What We Offer

A meaningful role within a respected, heritage family business A supportive and calm working environment Opportunity to contribute to a company that values dignity, tradition, and care Professional development opportunities

Qualifications

Proven experience in an office environment or similar administrative role is preferred. Proficiency in data entry with a keen eye for detail. Strong organisational skills with the ability to prioritise tasks effectively. Excellent phone etiquette and interpersonal skills for effective communication with clients and colleagues. A proactive attitude towards problem-solving and a willingness to learn new skills.
If you are an enthusiastic individual who thrives in a dynamic office setting and possesses the necessary skills to excel as a Secretary, we encourage you to apply.

6 Months probationary period

Monday - Friday 09:00- 17:00 excluding bank holidays

Job Types: Full-time, Permanent

Pay: From 28,800.00 per year

Benefits:

Company pension On-site parking
Language:

English (required)
Licence/Certification:

Drivers Licence (required)
Work Location: In person