Job Description

The closing date is 21st Dec 2025

Job summary

---------------


We are looking for a motivated Secretary (Band 3) to join our Mendip Community Mental Health Team at The Bridge, Priory Health Park, Wells. Working as part of a friendly and supportive team, you will provide essential secretarial and reception services to help ensure the smooth running of the department.


Your role will involve a variety of tasks, including managing telephone enquiries, typing reports and correspondence, minute-taking, handling mail, arranging appointments, and ordering supplies. You'll also assist with petty cash and support meetings, helping the team deliver high-quality care to service users.


This is a great opportunity for someone who is organised, proactive, and enjoys working in a busy environment where no two days are the same.

Main duties, tasks & skills required

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Act as the first point of contact for incoming calls and visitors, ensuring courteous and effective communication. Provide comprehensive secretarial support, including typing letters, reports, and meeting minutes. Manage incoming and outgoing mail and maintain accurate filing systems. Organise appointments and maintain room booking systems for team members. Handle petty cash transactions and order goods and supplies as required. Support meetings by preparing documentation and refreshments, and taking notes. Assist with data entry and maintain confidentiality at all times. Provide cover for colleagues during absence and support induction of new staff.

About us

------------


At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


As a Band 3 Secretary, you will play a key role in supporting the Mendip Community Mental Health Team. Your responsibilities will include:

Acting as the first point of contact for service users, carers, and external agencies. Maintaining accurate administrative systems for referrals, attendances, and discharges. Typing and formatting documents to a high standard using Microsoft Office. Managing diaries and coordinating appointments for clinical staff. Ordering and maintaining stock levels of stationery and supplies. Processing petty cash in line with Standing Financial Instructions. Supporting the team with data entry into the Trust's computer systems. Upholding confidentiality and safeguarding standards at all times. Attending meetings, taking minutes, and completing follow-up actions. Contributing to a positive team environment by providing flexible support and cover when needed.

Person specification

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Qualifications

#

Essential

.


#

Desirable

Level III Word Processing or Typing qualification. NVQ Level 3 Business Administration or willing to work towards. Audio Typing.

Experience

#

Essential

Previous administrative experience. Experience of setting up and maintaining office systems and procedures that support the smooth running of the department.



#

Desirable

Experience of contact with users of mental health services

Additional Criteria

#

Essential

Knowledge and experience of Microsoft Office Packages. High standards of written communication skills with the ability to use email and internet. Ability to recognise and manage challenging situations in a calm and professional manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Charlotte Morrison


charlotte.morrison2@somersetft.nhs.uk


01749836600

Pay scheme

Agenda for Change

Band

Band 3

Salary

24937.00 to 26598.00 Yearly

Contract

Permanent

Working pattern

Full-Time

Reference number

184-OL-GR-3670

Job locations

The Bridge

Glastonbury Road

Wells

Somerset

BA5 1TJ