Job Description

The post is full time 15 hours - Monday - Tuesday
The position is located at the Millennium Centre, St Helens with Community Developmental Paediatrics team. The post requires a highly experienced administrator to manage a fast-paced environment to meet deadlines and to ensure that referrals are screened and priorities highlighted and to complete reports for submission to the trust and external agencies.
"Please note the job description and person specification are subject to change as per AfC review"
Main duties of the job

• To organise, provide and be responsible for secretarial and administrative support to health professionals within the department including external NHS agencies for the neurodevelopmental pathway and working with the locality and safeguarding teams
• To provide the first point of contact for all enquiries to the service from external agencies, being a point of contact for all queries, via email/telephone for the service and keeping appropriate staff/ agencies informed and meeting deadlines.
• To undertake office duties, processing of the prescriptions as per organisational policy, recording and processing these using system1 data base.
• To oversee the administration of the clerical work of the department, allocating routine duties to others in the team e.g. the booking and sending of appointments, re-organising cancelled appointments, organising referral lists with knowledge of priority level as issued by the team lead.
• To ensure all correspondence for the service is typed allocated to clinicians or filed as required.

About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Details
Date posted
22 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
409-7282106
Job locations
Millennium Centre
Corporation Street St. Helens
St. Helens
WA10 1HJ
Job description
Job responsibilities
Please ensure you have read through the attached and Person Specification before submitting your application.
Advertising date: 22nd August 2025
Closing date: 29th August 2025
Shortlisting date: W/C 1st September 2025
Proposed Interview date: 15th September 2025
Please note, this post may close earlier than advertised if a sufficient number of applications are received. Job description
Job responsibilities
Please ensure you have read through the attached and Person Specification before submitting your application.
Advertising date: 22nd August 2025
Closing date: 29th August 2025
Shortlisting date: W/C 1st September 2025
Proposed Interview date: 15th September 2025
Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Person Specification
Qualifications
Essential

• Educated to GCSE level in English and Mathematics and/or equivalent qualification or experience
• RSA III typewriting / word processing skills and/or equivalent qualification or equivalent experience
• ECDL and/or equivalent qualification or experience

Desirable

• Shorthand qualification and/or equivalent qualification or experience

Knowledge & Experience
Essential

• Comprehensive understanding of a range of administration / secretarial procedures
• Experience in preparing for meetings
• Microsoft Office software
• Ability to work as part of a team

Desirable

• Understanding of Trust Internal Policies as appropriate
• Experience of working within NHS
• Experience using graphics software

Skills
Essential

• Excellent IT skills
• Ability to communicate effectively at all levels
• Ability to manage / prioritise workload and work to strict deadlines
• Capability to adapt to new and unexpected situations
• Ability to accurately maintain computerised and manual filing / documentation systems
• Ability to use own initiative and work independently
• Excellent time management and problem-solving skills
• Excellent interpersonal skills

Desirable

• Good numerical skills for compilation of statistics

Other
Essential

• Willing to undertake further training as required
• Comply with Trust policies and procedures at all times
• Understanding of confidential nature of role and awareness of GDPR
• The ability to travel independently across the Trust

Desirable

• The ability to work flexibly in accordance with service needs, which may include some Saturday working

Person Specification
Qualifications
Essential

• Educated to GCSE level in English and Mathematics and/or equivalent qualification or experience
• RSA III typewriting / word processing skills and/or equivalent qualification or equivalent experience
• ECDL and/or equivalent qualification or experience

Desirable

• Shorthand qualification and/or equivalent qualification or experience

Knowledge & Experience
Essential

• Comprehensive understanding of a range of administration / secretarial procedures
• Experience in preparing for meetings
• Microsoft Office software
• Ability to work as part of a team

Desirable

• Understanding of Trust Internal Policies as appropriate
• Experience of working within NHS
• Experience using graphics software

Skills
Essential

• Excellent IT skills
• Ability to communicate effectively at all levels
• Ability to manage / prioritise workload and work to strict deadlines
• Capability to adapt to new and unexpected situations
• Ability to accurately maintain computerised and manual filing / documentation systems
• Ability to use own initiative and work independently
• Excellent time management and problem-solving skills
• Excellent interpersonal skills

Desirable

• Good numerical skills for compilation of statistics

Other
Essential

• Willing to undertake further training as required
• Comply with Trust policies and procedures at all times
• Understanding of confidential nature of role and awareness of GDPR
• The ability to travel independently across the Trust

Desirable

• The ability to work flexibly in accordance with service needs, which may include some Saturday working