Job Description

Title: Section 20 Consultation Specialist
Contract Type: Permanent, FT, 35 hours
Salary: 35,951 per annum (London weighted salary) or 32,188 per annum (Regional salary)
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Agile (20-40% in office and 3-4 days working from home) (plus add in link to personas once uploaded)
Closing Date: 29th September 2025
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and ...
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Service Charge Team at L&Q:
We have an exciting opportunity for a Section 20 Specialist to join our growing Service Charge Team, playing a key role in ensuring L&Q complies with statutory consultation requirements while safeguarding financial recovery for major works and long-term service agreements.

• Are you experienced in Section 20 consultation processes, compliance, and service charge administration?
• Do you thrive in a fast-paced environment where accuracy, attention to detail, and stakeholder engagement are key?

If this sounds like you, we would love for you to apply!
Your impact in the role:

• Statutory Consultation & Compliance: Lead on Section 20 statutory consultation processes, ensuring all notices and procedures comply with Landlord and Tenant Act 1985 (S18-30) and Commonhold & Leasehold Reform Act 2002.
• Major Works Cost Reconciliation: Ensure final costs for major works are reconciled and communicated to residents within statutory deadlines, reducing service charge deficits.
• Resident & Stakeholder Engagement: Manage resident queries and internal communications regarding Section 20 matters, delivering clear, concise guidance on legal requirements
• Collaboration & Internal Support: Work closely with teams including Homeownership, Technical Services, Procurement, Estate Services, Finance, and Service Charges to facilitate a smooth consultation process
• Process Improvement & Risk Management: Identify non-recoverable costs, escalate potential risks, and support operational improvements to enhance efficiency and compliance.
• Data & Reporting: Maintain accurate records on systems like D365, updating consultation trackers and supporting financial reconciliations.

What you'll bring:

• Section 20 & Leasehold Knowledge: Understanding of statutory consultation processes, service charge administration, and relevant legislation (Landlord and Tenant Act, Commonhold & Leasehold Reform Act).
• Strong Administrative & Organisational Skills: Ability to manage multiple consultations simultaneously, ensuring deadlines are met and compliance is maintained.
• Analytical & Problem-Solving Skills: Ability to apply a logical, systematic and methodical approach to analysing data and identifying large variances.
• Customer Service & Stakeholder Management: Excellent communication skills to engage with residents, solicitors, and internal teams, handling complex queries professionally.
• Attention to Detail: Ability to validate data, interpret leases, and ensure consultation processes are completed accurately.
• IT Proficiency: Skilled in Microsoft Excel (including VLOOKUP), Outlook, Word, and other finance or property management systems.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click to find out more about L&Q and why you should join us!

Skills Required