Job Description

Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Security and Parking team ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.
You will conduct patrols, respond to incidents, write reports, and enforce the site traffic policy. IT literacy and digital competence will be necessary for receiving and reporting on handheld devices.
Your clear, advanced communication skills will be vital in managing complex situations. The ability to put people at ease and make calm, quick, justified decisions with autonomy will be crucial as you may be interacting with individuals with mental health difficulties, dependency, learning difficulties or who are distressed or confused.
Previous security experience is essential, and we would be delighted to hear from those with a police or military background.
Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.
You must:

• demonstrate previous experience in a security role
• hold a full UK driving license
• be able to undertake the physical and mental demands of the role

Main duties of the job
As a Security and Parking Officer at North Bristol NHS Trust you will provide a pro-active, well presented, professional, uniformed security presence working unsupervised, days, nights, and weekends.
You will:

• respond to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
• provide a security presence to support clinical staff, attending clinical incidents to provide support and assistance to clinical staff
• protect Trust property from malicious damage and theft promoting a safe, positive environment to reduce the potential for crime
• accurately record every incident, gathering all relevant information, and completing detailed reports
• communicate clearly and effectively with the ability to listen and empathise
• on a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted
• assist with fire alarm evacuations
• uphold and enforce the Trust Parking policy

The position is full time working 37.5 hours per week with shift patterns on a rota basis including days, nights, and weekends.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Details
Date posted
19 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
339-FD8541-LGG
Job locations
Southmead Hospital
Southmead Rd
Bristol
BS10 5NB
Job description
Job responsibilities
Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust. Take the lead responding to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events. Be ready to respond to every incident, always being prepared in case of alarm activations, violence & aggression, and other significant events. Responding to all security incidents with a high sense of urgency. Where called upon to support clinical staff, assist with the detention of patients under the Mental Health Act 2007 and Mental Capacity Act 2005. Provide a security presence to support clinical staff. Attend clinical incidents to provide support and assistance to clinical staff including, where necessary, the appropriate and lawful use of clinical holding and physical restraint. Ensure the safety, security and welfare of Trust staff, patients, and others. Protect Trust property from malicious damage and theft. Promote a safe, positive environment to reduce the potential for crime. Accurately record every incident, gather all relevant information, and complete detailed reports. On a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted. Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner. Keep an up-to-date record in pocket notebooks of each incident attended. Complete specialist training for safer clinical holding and restraint where clinical support is required. Conduct the required amount of internal and external patrols every shift, completing site-specific activities and taskings as required. Assist with fire alarm evacuations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents. Uphold and enforce the Trust Parking policy. To assist with car park cash collections from pay and display machines, including use of Security & Parking vehicle. Issuing parking charge notices out of hours. Assist with car park closures, bay closures, and support with traffic management as required. To ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breeches and/or near misses as per the Trust Adverse Incident Reporting policy, whilst actively pursuing and reinforcing the Trust's policies in relation to Equal Opportunities and Diversity Legislation. To support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management Job description
Job responsibilities
Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust. Take the lead responding to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events. Be ready to respond to every incident, always being prepared in case of alarm activations, violence & aggression, and other significant events. Responding to all security incidents with a high sense of urgency. Where called upon to support clinical staff, assist with the detention of patients under the Mental Health Act 2007 and Mental Capacity Act 2005. Provide a security presence to support clinical staff. Attend clinical incidents to provide support and assistance to clinical staff including, where necessary, the appropriate and lawful use of clinical holding and physical restraint. Ensure the safety, security and welfare of Trust staff, patients, and others. Protect Trust property from malicious damage and theft. Promote a safe, positive environment to reduce the potential for crime. Accurately record every incident, gather all relevant information, and complete detailed reports. On a rotational basis, maintain an effective security presence in the Emergency Department (ED) areas, promptly intercepting poor behaviours and ensuring the ED patient service is not impacted or disrupted. Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner. Keep an up-to-date record in pocket notebooks of each incident attended. Complete specialist training for safer clinical holding and restraint where clinical support is required. Conduct the required amount of internal and external patrols every shift, completing site-specific activities and taskings as required. Assist with fire alarm evacuations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents. Uphold and enforce the Trust Parking policy. To assist with car park cash collections from pay and display machines, including use of Security & Parking vehicle. Issuing parking charge notices out of hours. Assist with car park closures, bay closures, and support with traffic management as required. To ensure that all national and local Health & Safety requirements are met and maintained, to report all health and safety breeches and/or near misses as per the Trust Adverse Incident Reporting policy, whilst actively pursuing and reinforcing the Trust's policies in relation to Equal Opportunities and Diversity Legislation. To support risk management for the Division and the Trust by identifying risks or opportunities, implementing, and maintaining existing controls, contingencies, and actions. Reporting all uncontrolled risk to Security management
Person Specification
Qualifications
Essential

• SIA License

Qualifications
Essential

• GCSE or higher for English Language (spoken and written)

Experience
Essential

• Minimum 2 years security experience

Experience
Essential

• Working for a large organisation

Skills
Essential

• Hold a valid UK Driving License

Skills
Essential

• IT literate and proficient in ICT

Personal Qualities
Essential

• Honest, Trustworthy, and Credible

Personal Qualities
Essential

• Excellent communicator and people skills

Person Specification
Qualifications
Essential

• SIA License

Qualifications
Essential

• GCSE or higher for English Language (spoken and written)

Experience
Essential

• Minimum 2 years security experience

Experience
Essential

• Working for a large organisation

Skills
Essential

• Hold a valid UK Driving License

Skills
Essential

• IT literate and proficient in ICT

Personal Qualities
Essential

• Honest, Trustworthy, and Credible

Personal Qualities
Essential

• Excellent communicator and people skills

Skills Required