Job Description

In this high-profile role of Security Console Operator, you will be responsible for ensuring the security and safety of premises and people at a prestigious client site.
Working as a key member of the security team to deliver the Security and Safety Service, you will carry out a range of duties which includes but is not limited to the following:

• To effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors

• To deal with fire system activations as necessary

• To accurately maintain all records as directed

• To dispatch initial first aid response

• To dispatch officers to investigate incidents and reports

• To assume the role of Incident Controller until Duty Manager arrives within operational hours

• To co-ordinate the distribution of staff during an evacuation

• To complete Incident reports / Statements as required and to maintain record of events during an incident

• To complete and maintain the DOB (Control Room log)

• To complete the Staff log and the Operations log

• To co-ordinate the logging and storage of high value lost property

• To report and investigate any acts or omissions that may compromise health & safety immediately to the Supervisor/Duty Manager

• To log missing, damaged or unserviceable safety equipment

• Administrative duties as directed by line management, including roster management and hours reports

• Reviews and implements security and safety policies and standards at the premises

• Works closely with other officers / management to ensure the most effective and efficient provision of security and safety services

• Work with Management in reviewing threat assessments and ensure continual development of the risk mitigation/management processes

The shifts are normally 12 hours duration covering days and nights, Monday - Sunday on a 4 on 4 off pattern. However, as part of a small team you will need to be reliable and flexible to support your colleagues.
Person specification - essential:

• Hold valid SIA Door Supervisor and CCTV licences

• Demonstrate previous experience in a supervisory role preferable in a control room environment

• Hold clear leadership abilities

• Demonstrate excellent customer service

• Hold excellent written communication and interpersonal skills

• Demonstrate the ability to think and act quickly in emergencies or under pressure

• Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management

• Have an ability to deliver succinct and clear verbal reports

• Five years' checkable history and references

• To pass a criminal records check (CRC) to the required standards

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme

• Health Insurance Scheme

• Discount shopping platform

• Employee Assistance Programme

• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

Skills Required