Job Description

Company Description
We're Hiring: Security Control Centre Operative
? Location: Hounslow, TW4 6JG
? Pay: 16.93 per hour
? Hours: 42 hours per week
? From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!
Grade: 3.1 Site Based
See a Different World. Where potential is seen and progress is nurtured.
As a Security Control Centre Operative at Securitas, you'll do more than protect what's important-you'll empower people to thrive. Your presence will make others feel safe, welcome, and supported.
Whether you're monitoring live CCTV feeds, identifying suspicious activity, or coordinating responses to incidents, as a Security Control Centre Operative you'll be at the heart of a proactive surveillance operation. Your attention to detail and ability to assess situations in real time will help ensure the safety and security of people, property, and assets. Every shift is an opportunity to enhance your technical skills, contribute to a high-performing team, and play a key role in protecting what matters most.
A key part of your role will be the active monitoring and management of advanced CCTV systems within the Security Control Centre (SCC). This is why a valid CCTV license is essential for this role. You'll be responsible for overseeing live surveillance feeds, identifying and escalating incidents in real time, and ensuring that all footage is handled with the highest level of integrity. This includes securely storing images in line with legal and operational standards, maintaining chain-of-custody protocols, and ensuring that any footage required for investigative or legal purposes remains admissible in a Court of Law.
This isn't just another job. It's your opportunity to step into a role as a Security Control Centre Operative where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.

Responsibilities
You'll play a vital part in keeping people, property, and information safe. That includes:

• Maintain and update client security procedures; ensure team compliance.
• Coordinate specialised evacuation procedures (Fire, Bomb, Disaster Recovery).
• Liaise with Corporate Security Management, Corporate Services, and Business Units.
• Manage data input from client sites with accuracy and confidentiality.
• Ensure smooth and effective shift handovers.
• Escalate and monitor incidents per protocol until resolution.
• Communicate with external authorities (Police, Fire Brigade) when required.
• Report grievances and serious concerns to the Line Manager immediately.
• Record all events accurately in the Daily Occurrence Log.
• Manage CCTV and Access Control Systems, including database oversight.
• Monitor global alarms and CCTV feeds across European sites.

Please note - The responsibilities listed here aren't the full picture-but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.
Qualifications
What we're looking for:
We're looking for someone who sees a different world-someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:

• A valid SIA licence
• CCTV Licence
• Experience in a control room
• The right to work in the UK, with a 5-year checkable history.
• Strong communication skills in English-both written and spoken.

Why Join Securitas?
We have a promise to our people, a 'People Promise' where opportunity, people and purpose play a vital role in our day to day!
Opportunity: We see potential in every person and situation.
People: We open our eyes to all that's good.
Purpose: We make your world a safer place.
We believe in your future, not just your past. At Securitas, you'll find a career built on trust, respect, and progress.
Additional Information
It's great to see you're considering a career with Securitas UK!
Join our global team of 375,000+ colleagues and help make the world a safer place.
At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity - We see potential in every person and situation
• People - We open our eyes to all that's good
• Purpose - We make your world a safer place

What You Can Expect
Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you-just email us if you need help.
Diversity & Inclusion - Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women's Day, PRIDE and Black History Month.
Your Benefits

• Pluxxe - Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Epassi - Save up to 25% on membership at thousands of gyms, leisure centres, yoga studios, bootcamps and more
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work - A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers - Save money on eye tests and when purchasing spectacles.
• WeCare - A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy - Online access to advice and guidance, from real UK Dentists.
• Pension Plan - Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• My Future Now - Transfer other pension saving into your workplace pension.
• Payroll ISA - An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live - Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step
Join a team that values you. Click 'I'm Interested' and start your career with Securitas UK today.
See a different world.

Skills Required