Job Description

JOB SPECIFICATION

Reports to: Regional Support Managers

Contract: Permanent

Hours: Monday to Friday, 08:00 to 17:00

Based: Glasgow HQ

Salary: 26,916 per annum

Benefits:

30 Days' Annual Leave (including Bank Holidays) Annual Salary Review Enhanced Company Sick Pay Enhanced Maternity Pay Enhanced Paternity Pay Option to Purchase Additional Holidays Health Cash Plan.

Please note that a valid SIA Front Line Licence is required for this vacancy.

ABOUT PRIME SECURE

We are an award-winning, privately-owned, Glasgow-headquartered business providing security systems and guarding services to our blue-chip customer base across the UK. This role is based at Glasgow within the Security department.

We are growing quickly and have ambitious plans to achieve a turnover of 50m per annum by 2030. We embrace new ideas and change and value everyone's input into how we continue to thrive and grow.

As part of our Road to 2030 Strategic Roadmap, we have introduced a Long Term Bonus scheme for employees. This scheme is designed to recognise the commitment made by our employees who help us achieve our Group profit objectives over the long term and provide a reward which allows our employees to share in the success of the business.

ABOUT THE ROLE

The successful candidate will be responsible for providing support to the Regional Support Managers to ensure the efficient day to day running of the Security department. This will include booking officers to cover shifts, speaking with clients and liaising with other departments to fix any issues.

You'll assist the security teams to ensure that client sites are fully staffed to fulfil contract requirements, as well as being in compliance with relevant legislation such as Working Time Regulations. You will ensure that all tasks are completed in a professional and timely manner so that we maintain the highest possible levels of customer service.

Our Core Values:

Integrity Customer Excellence Plain-Speaking Agility Courage & Conviction.

ABOUT YOU

You will need to be very hands-on and have a 'can-do' attitude. You will be very much a people person.

KEY RESPONSIBILITIES:

Liaising with LPs and direct Guards to ensure coverage. Ensure all details on the "People Hours System" are correct and maintained to a high standard. Maintain rosters using the "People Hours System", ensuring all security personnel are entered for the correct days and times of duty. Ensure that all periods of sickness, absence and holidays are covered adequately. Manage Inbound Info including first point of contact for security personnel queries for inbound and out bound traffic. Reactive daily contact with RSM. Report all impending shortfalls in cover to the Security team. Ensure all billing is correct and passed for payments. Ensure all Pricing and margins are retained. Ensure all personnel have undertaken the appropriate training and have been issued with an SIA licence or LDN to meet industry requirements in order to be deployed. Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, acting where needed. To help build, develop, lead and retain Security Officers. Provide statistics based on information required for any monthly reports as directed.

REQUIREMENTS:

Proven experience as a Security Coordinator or in a similar role. Valid SIA Licence (Front Line) IT Literate, including Microsoft Office. Strong administrative skills. An analytical mind with problem-solving skills. Excellent organisational and multitasking abilities. Experience within the Security Industry would be an advantage.
At Prime Secure, we value the diversity of our people and the varied experiences, expertise, backgrounds, and perspectives they bring. We work hard to foster a culture where those differences can thrive and where every one of us can fulfil our potential.

Due to the nature of our business, all employees are Security screened to BS 7858:2019 standard. For people who do not currently hold a SIA License, a Basic Disclosure check will be included within the screening process.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure Systems Ltd is committed to promoting equal opportunities for all, irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

Job Types: Full-time, Permanent

Pay: 26,916.00 per year

Benefits:

Additional leave Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site gym Paid volunteer time Profit sharing Referral programme Sick pay
Ability to commute/relocate:

Glasgow G4 0LA: reliably commute or plan to relocate before starting work (required)
Experience:

Security: 1 year (preferred) Administrative: 1 year (preferred) Microsoft Excel: 1 year (preferred) security coordinator: 1 year (preferred)
Licence/Certification:

SIA (required)
Work Location: In person