Job Description

Securitas are recruiting for a Customer Experience Manager (CEM).

Working closely with the client, you will be responsible for overseeing a number of security aspects including access control, customer support and first line incident response/analysis.

If this exciting and challenging opportunity is what you are looking for, we\'d love to hear from you.

• Working 40 hours per week (Monday to Friday - Days only)

Your Responsibilities will include:

• Develop and implement security protocols, procedures, and SOPs to ensure the safety of customers, people, and company assets.
• Acting as a first point of contact for security incidents but also supporting customers with more general queries through the management of emails, calls and projects.
• Working with access control platforms to ensure an effective and efficient access control service. Including access level management, first line access support and card creation.
• Working on various projects as assigned by the Regional Security Managers.
• Analyse data to identify trends which may pose a potential security threat and or provide opportunity for improvement.
• Works closely with all stakeholders to ensure communication and good practice is maintained across the service.
• Escalation all complaints and inquiries received from the client, management, staff, or other departments; investigates, prepares reports/statements, collects evidence, and presents findings to senior management.
• Conduct regular security assessments to identify vulnerabilities and areas of improvement.
• Constantly evaluates operational programs for service delivery consistencies and efficiencies. Recommends and implements solutions to fix operational deficiencies.
• Coordinate with the local law enforcement agencies and emergency services to respond to security incidents and emergencies.
• Investigate security incidents and reports findings to Corporate Security management team.
• Develop and maintain relationships with Key Stakeholders internal and external to enhance security awareness and promote a safe environment,
• Serve as a leader, coach, and mentor, meet regularly with employees, evaluate performance of personnel.
• Recognises frequently changing priorities and events, directs the activities of the SOC Team and care advisor in a timely manner.
• Reviews and approves reports and other documents prepared by Officers to ensure accuracy and adequacy, ensures cases are properly prepared and presented, prepares internal correspondence,
• Promote teamwork and cooperative problem solving among subordinates, monitor compliance with rules, regulations, procedures, and strategic directions.
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey.
• Handling and being exposed to sensitive and confidential information.
• Conducting oral presentations and group meetings.
• Directing, motivating, training, coaching, and disciplining staff in a positive manner.

Essential Skills

• Experience in Security Management desired
• Strong knowledge / experience of protocols, procedures.
• Must have the legal right to work in the relevant country.
• Full 5-year checkable history
• Preferable to have BTEC Level 4 in managing security surveys and/or APM project management.
• Must be willing to participate in a pre-employment screening process, including drug screening and background investigation.

About Company

Securitas Benefits:

• Paid holiday, company pension and life assurance scheme
• Discounted gym membership, wellness advice and support
• Cycle to Work Scheme, car lease and new car purchasing schemes
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
• City & Guilds accredited training program for professional and personal development
• Support to gain your SIA license and many more!

Integrity, Vigilance, and Helpfulness are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.

With roots dating back to 1934, Securitas is one of the largest security service organisations in the world. We are a company that offer career progression and development, providing access to training and the ability to gain professionally recognised qualifications.

Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the world\xe2\x80\x99s leading security group, and our continuing work in the diversity & inclusion space, please visit our website.

Join the Securitas Team today!

Securitas