Job Description

Security Officer - Festival Place Shopping Centre
Pay rate: 13.47 (Salaried 29,603.14 PA)
Hours: Full time - 42 hours on average per week
Shifts - Provided one month in advance (Mix of Day and Night Shifts)
Shift times - 0700-1900 + 1900-0700 - Paid Breaks
Mitie is looking for security officers who can deliver unprecedented
customer service whilst creating a safe shopping environment, free from
crime and the fear of crime for customers and colleagues. Working in a
Shopping Centre Environment no 2 days are the same.
About Festival Place:
Festival Place is a 1.1m sq ft shopping centre situated in the centre of
Basingstoke, just off the M3, housing over 140 big brand stores including
Next, Marks & Spencer, Apple, and H&M. It is home to over 20 mouth-watering eateries including BrewDog, Cote Brasserie, Las Iguanas, Ask
Italian, Pizza Express, Wagamama, Pret, Five Guys, and Nando's and a 10
screen Vue multiplex cinema. Festival Place provides you with a safe
shopping experience. We employ a number of overt security measures,
but also operate a number of unseen, covert security measures for your
protection. More info can be found here: https://www.festivalplace.co.uk/
Main duties:

• To deliver industry leading customer service
• To deter violence, public order or ASB Offences
• To conduct patrols of the Shopping Centre
• Liaising between CCTV Operators and the Duty Management Team to support the reduction crime and stock loss for our retailers
• Liaise with the store management teams and carrying out regular "Buddy" store visits to assist with Crime Prevention advice, identification of offenders and crime reporting
• Work in collaboration with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in the Town Centre
• To wear a Body Worn Camera to support in the reduction of crime and increase colleague and customer safety
• To highlight and address and health and safety concerns
• Testing of life safety systems as required
• Attending fire alarm activations and assisting in evacuations in accordance with the Centre's emergency plans

Benefits to working with Mitie include:

• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP Services
• Access to the MyFP App which offer local discounts to Festival Place employees
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Apprenticeship schemes
• Progression and development opportunities
• Free uniform supplied
• Contracted hours
• Annual Leave entitlement
• Pension and Life Insurance schemes

Skills Required