Job Description

Job Title:

Burnley BID Warden (Security Officer)

Location:

Burnley Town Centre

Reports To:

Contract Manager / Operations Supervisor

Role Purpose

The Burnley BID Warden provides a visible, proactive, and reassuring presence throughout Burnley town centre. This role supports a safe, welcoming environment by delivering high-quality public-facing security, assisting with the enforcement of the Public Space Protection Order (PSPO), and building strong relationships with local businesses, visitors, and partner organisations.

Key ResponsibilitiesPatrolling & Public Engagement

Carry out regular, high-visibility foot patrols across the BID area (completing all scheduled patrols per shift). Wear branded uniform and body-worn video at all times. Act as a visible deterrent to reduce anti-social behaviour and crime. Provide friendly, professional assistance to businesses, visitors, and members of the public.

Incident Management & Reporting

Respond promptly to incidents reported through the BID radio network and company systems. Support with issues such as shoplifting, street drinking, drug use, and begging. Accurately record all incidents using company tools (e.g. DISC, CRM, Timegate, Jotform). Submit digital patrol logs daily via the app portal. Use digital clocking systems to verify patrols with time-stamped accuracy. Record and log significant incidents using body-worn video to support incident reporting and evidence collection.

Collaboration & Enforcement Support

Work closely with Burnley BID, Charter Walk security, Burnley Council, the police, and CCTV operators to share intelligence and ensure effective communication. Support enforcement of the PSPO as appropriate. Act as the "eyes and ears" on the ground, identifying and escalating community safety concerns. Provide witness statements and assist with court proceedings when required.

Community Safety & Environmental Support

Report environmental concerns such as graffiti, vandalism, and fly-tipping. Monitor anti-social behaviour hotspots and increase visibility during peak risk periods. Support the BID's Business Crime Reduction Partnership (BCRP) while maintaining data protection standards in line with GDPR.

Requirements

Valid

SIA Door Supervisor Licence

(essential). Excellent communication and conflict management skills. Previous experience in community-facing roles or town centre patrols (preferred). Confident using radios, reporting software (e.g. DISC), and body-worn cameras. Flexibility to work weekends and bank holidays (typical hours: 10am-6pm; Sunday 10am-5pm). Smart, professional appearance with commitment to wearing uniform. Must carry SIA licence and company ID at all times.

Desirable

First Aid qualification. Anti-terrorism awareness training. Good knowledge of the Burnley area and BID structure.
Job Type: Full-time

Pay: From 13.00 per hour

Benefits:

Company pension
Work Location: In person