Job Description

Job Title:

Security Officer

Location:

Burnley Town Centre

Reports To:

Contract Manager / Operations Supervisor

Job Purpose

To provide a visible, proactive and reassuring presence in Burnley town centre, whilst delivering high-quality public-facing security and community support. The BID Warden plays a key role in maintaining safety, supporting enforcement of the Public Space Protection Order (PSPO), and acting as a vital liaison between businesses, the public, and partner agencies.

Key Responsibilities

Patrolling & Public Engagement

Conduct high-visibility foot patrols throughout the BID area (minimum of scheduled patrols per shift to be completed) Wear branded uniform and body-worn video at all times. Provide reassurance and deterrence to reduce anti-social behaviour and crime. Offer assistance and a point of contact to businesses, visitors, and the public.

Incident Management & Reporting

Respond to incidents reported via the BID radio network and company reporting systems. Support in handling issues such as shoplifting, street drinking, drug use, and begging. Log and report all incidents daily using the company reporting systems and tools (e.g. DISC, CRM, Timegate, Jotform) Submit accurate digital patrol logs daily through the app portal. Use the digital clocking system to record all patrols with time-stamped accuracy. Log SOS events through the body camera to record footage of incidents alongside reporting to enhance details collated.

Collaboration & Enforcement Support

Work in close partnership with Burnley BID, Charter Walk security, Burnley Council, police, and CCTV teams to communicate clearly and effectively what is happening across the area. Share intelligence and support the enforcement of the PSPO, where appropriate Act as 'eyes and ears' on the ground, identifying and escalating community safety issues. Assist with witness statements and court proceedings where required.

Community Safety & Environment

Report graffiti, vandalism, fly tipping and other environmental issues. Monitor ASB hotspots and provide visible presence during vulnerable times. Support the BID's Business Crime Reduction Partnership (BCRP) and secure data handling in line with GDPR.

Requirements

Valid SIA Door Supervisor Licence

(required) Excellent communication and conflict management skills Experience in community-facing roles or town centre patrols preferred. Competency using radio communications, incident reporting software (e.g. DISC), and bodycams. Able to work weekends and bank holidays (10am-6pm; Sunday 10am-5pm) Smart and professional appearance; commitment to wearing uniform. Must carry SIA licence and company ID at all times.

Desirable

Knowledge of local area and BID structure
Job Type: Full-time

Pay: From 13.00 per hour

Expected hours: 8 - 32 per week

Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Overtime Weekend availability
Experience:

Security: 1 year (preferred)
Licence/Certification:

SIA Licence (required) Driving Licence (preferred)
Work Location: In person

Expected start date: 29/06/2025