Job Description

Job Title:

Hanley Bus Station

Location:

Stoke On Trent

Reports To:

Contract Manager / Operations Supervisor

Job Purpose

To provide a visible, proactive and reassuring presence in bus station, whilst delivering high-quality public-facing security and community support. The security officer plays a key role in maintaining safety, supporting enforcement of the and acting as a vital liaison between businesses, the public, and partner agencies.

Key Responsibilities

Patrolling & Public Engagement

Conduct high-visibility foot patrols throughout the bus station (minimum of scheduled patrols per shift to be completed) Wear branded uniform and body-worn video as required. Provide reassurance and deterrence to reduce anti-social behaviour and crime. Offer assistance and a point of contact to businesses, visitors, and the public.

Incident Management & Reporting

Respond to incidents reported via the radio network and company reporting systems. Support in handling issues such as shoplifting, street drinking, drug use, and begging. Log and report all incidents daily using the company reporting systems and tools (e.g, Company Systems) Submit accurate digital patrol logs daily through the app portal. Use the digital clocking system to record all patrols with time-stamped accuracy.

Collaboration & Enforcement Support

Work in close partnership with Bus Station staff, police, medics and CCTV teams to communicate clearly and effectively what is happening across the area. Share intelligence and relevant information with partners where appropriate Act as 'eyes and ears' on the ground, identifying and escalating community safety issues. Assist with witness statements and court proceedings where required.

Community Safety & Environment

Report graffiti, vandalism, fly tipping and other environmental issues. Monitor ASB hotspots and provide visible presence during vulnerable times. Support the bus station in reducing and preventing local crime.

Requirements

Valid SIA Door Supervisor Licence

(required) Excellent communication and conflict management skills Experience in community-facing roles or town centre patrols preferred. Competency using radio communications, incident reporting software (e.g. DISC), and bodycams. Able to work weekends and bank holidays (Monday to Friday or Monday to Saturday, 7 hour shifts, 35-40 hours per week) Smart and professional appearance; commitment to wearing uniform. Must carry SIA licence and company ID at all times.

Desirable

First Aid qualification Anti-terrorism awareness training Knowledge of local area
Job Type: Full-time

Pay: 12.75 per hour

Expected hours: 35 - 40 per week

Work Location: In person