Job Description

Location: Chelmsford City Centre
Type of Employment: Full Time
Hours: 40
Shift Pattern:
Week 1 Monday to Friday 0600-1400 hours
Week 2 Monday to Friday 1300-2100 hours
Interviews: W/C 12th January 2026
Hourly Rate of Pay: 12.21 per hour (Weekends and Bank holidays are out of contract shifts offered at enhanced rates of pay)
Note the position is compliant with UK Minimum wage
Job Overview
We are looking to recruit a Corporate Security Officer who can provide an excellent standard of customer services to staff, clients and visitors in a wide variety of settings and situations within a Local Government Authority environment.
The successful candidate will primarily be on duty to protect our clients property, people and/or assets by providing corporate security services in direct accordance with the sites published Assignment Instructions (AI's) along with any subsequent changes. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
Successful candidates will also be expected to undertake additional training for continuous self-development.
Main Duties
Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Account Head of Security and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.
• Cover duties such as patrols, front of house, control room / CCTV , incident management etc.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for
Previous Security Experience desirable
SIA License in Door Supervision essential
SIA Licence in CCTV desirable
Able to communicate well with both internal and external customers thereby offering excellent customer service
Competent Computer literacy and a willingness to learn specific IT platforms
Excellent report writing skillscapability

Skills Required