Job Description

To readily interact with all visitors / tenants within the Centre and Chambers, delivering a world-class customer-focused service. Presenting, a smart, alert, and visible security presence at all times, whilst welcoming shoppers to the Centre in a friendly manner. Writing complete and accurate incident reports. Ensuring the safety and security of our customers, tenants, visitors, buildings and assets by carrying out all duties in full adherence with the site assignment instructions. Ensure compliance with all company procedures, Centre processes and external bodies including enforcement agencies and auditory bodies. Ensure a timely response to all security issues and events. Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements Continuously look for opportunities to be of assistance to visitors to the Centre proactively helping wherever opportunities arise. Ensure that the Centre is a safe and non-threatening environment for all visitors / tenants. Ensuring all incidents are managed in accordance with company and Centre policies and procedures. Deal efficiently and effectively with emergencies including fire and bomb threats. Provide assistance to third party contractors / visitors ensuring all company and Centre procedures / policies are adhered too. Maintain continuous monitoring of Centre radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of Centre records / reference materials including health and safety records, incident forms and the daily occurrence book. Report any event that may be detrimental to the fulfilment of the provision of security to the control room and facilities supervisor. Support the facilities manager with any internal / external audits in line with company policies and procedures. Carry out basic maintenance duties including, legionella testing and flushing, maintaining a safe and tidy service yard and corridors, basic repairs. A separate uniform is supplied for days of maintenance duties Undertake any other reasonable duties as required to meet the needs of the business. Ensure a timely response to all security issues and events.

Essential Criteria

Ability to deliver excellent customer service, with a positive, professional attitude Must be able to display a flexible approach to work with the drive to learn multiple disciplines

Desirable Criteria

A valid current SIA and SIA CCTV License. Experience in the security industry within a similar role First aid certificate Customer Service Training
Job Types: Full-time, Permanent

Pay: 13.14 per hour

Expected hours: 35 per week

Language:

English (required)
Work Location: In person