Job Description

CCTV / SIA Retail Security Officer - Newport, Wales

Location

NP19 4QQ - Newport Retail Park

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Role Overview

We are seeking a professional and proactive SIA-licensed Retail Security Officer to join our team at a busy

retail park in Newport, Wales. The role includes CCTV monitoring, incident response, and ensuring a safe

and secure environment for customers, tenants, and staff.

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Key Responsibilities

CCTV Monitoring: Actively monitor security camera systems to identify suspicious behaviour, safety
hazards, and incidents.

Incident Response: Provide prompt and effective responses to alarms, disturbances, and emergencies
across the retail park.

Patrolling: Perform regular internal and external patrols to deter theft, antisocial behaviour, and safety
risks.

Liaison with Police & Emergency Services: Work collaboratively with local police, fire services, and other
emergency responders when required.

Report Writing: Complete accurate incident reports, log entries, and daily activity reports. Communications: Handle emails, telephone calls, and maintain clear communication with management
and retail tenants.

Customer Service: Engage professionally with members of the public, providing assistance when needed. Safety & Compliance: Follow all health and safety guidelines, security protocols, and company procedures. General Security Duties: Support all aspects of site security, including access control, loss prevention, and
safeguarding of property.

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Requirements

Valid SIA Licence - Door Supervisor and CCTV Licence are essential Strong communication and reporting skills Ability to remain calm, professional, and effective during incidents Previous experience in retail or CCTV security (preferred but not essential) Full-time availability Flexibility to work both day and night shifts, including weekends
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Pay & Shift Details

Pay Rate: 12.45 per hour Shift Times:
o 07:00 - 19:00 (Days)

o 19:00 - 07:00 (Nights)

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Additional Benefits

Full uniform supplied Paid SIA licence renewal
Job Type: Full-time

Pay: 12.45 per hour

Work Location: In person