Job Description

Security Officer


Secure you next career move

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Waldorf Hilton London is an iconic & historic London hotel built in the late 1800, located in Aldwych. The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian "Du Siecle" with modern comfort. Our hotel sits in the center of London's glitzy theatre district, just a few minutes' walk from Covent Garden, The Royal Opera House and Trafalgar Square.


Salary 14.00 an hour - 39 Hours a week


Shifts Pattern: 4 Day in - 4 Day Off - (8.00 AM till 20.00 PM or 20.00 PM till 8.00 AM)

A WORLD OF REWARDS

Smart uniform provided

andlaundered

Free

and healthy

meals

when on duty

Grow your Career

your next position could beas a Reception Supervisor

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Modern and inclusive

Team Member's areas
A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?

As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:


Monitor and control staff entrances Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies Responsible for checking goods received out of hours Maintain system that records the issue and receipt of departmental keys Operate, check and monitor the CCTV system Patrol the hotel on a regular basis ensuring fire walks take place and are recorded Ensure safe passage of cash transfers within the hotel Support evacuation of the hotel during fire alarm situations Monitor suspicious packages and be aware of bomb and terror threat procedures Provide secure storage for guest oversized items Ensure hotel facilities and function rooms remain secure and locked when not in use Maintain the Security Log Book and Incident Reports Investigate and report all allegations of theft, criminal damage and other incidents Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations Liaise with Police in the absence of Security Team Leader Report any maintenance or hazard issues to the supervisor on duty Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


High school graduate or above Good physical condition At least two (2) years of law enforcement experience either on a Security Bureau or military training Must be knowledgeable about fire procedures, disaster plan procedure, bomb threats and hotel evacuation procedures Should be well versed in local law/government regulation Absolute discretion and confidentiality regarding sensitive information SIA trained and licensed Positive attitude Good communication skills Good grooming standards Ability to work under pressure, keeping calm in emergency situations Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


Previous experience in customer service environment First Aid Knowledge of P.A.C.E. IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.


We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company