Job Description

Job Ref:

MAY1681

Branch:

The Berkeley

Location:

The Berkeley Hotel, London (South West)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

4 on / 4 off (day and night)

Hours per week:

42

Posted date:

22/09/2025

Closing date:

05/11/2025

Be part of a hotel with rich history heritage.



At The Berkeley, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

The Berkeley

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we're still taking style, comfort and service to inspiring new levels. There's nowhere quite like it. And that's the way we love it.



Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it's a spell that's hard to break.

Who strives here?

Our team never fails to impress. To us, extraordinary service means perfecting the little details and adding exquisite touches in the entire guest journey. You truly care for our guests and your fellow colleagues. You believe in creating a sense of enthusiasm. Your goal is to excel and bring out your best in each and every guest interaction.

The Berkeley Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.??We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

Inquiries and visitors arriving at the staff entrance are appropriately handled and those visitors adhere to the Visitors policy.

Administrative duties are carried out according to The Berkeley standard.This includes maintaining accurate logs, records, and notebooks.

The Police and other Government Agencies are assisted with inquiries and whilst on Hotel premises.

The CCTV system is actively monitored, checked to be working effectively, and maintained and fully compliant with the Data Protection Act regarding CCTV.

Any items being removed from the Hotel are checked, pass-outs are processed correctly, with any discrepancies referred and/or any items withheld as deemed appropriate.

A proactive presence is maintained by all Officers throughout the Hotel, particularly in public areas.

Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.


To manage, maintain, and authorise access to all room safes, including the use of Audit computer as per policy.



Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

A Rewarding Career with Maybourne


At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

Health Wellbeing


Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes*


Option to purchase up to five additional days of annual leave per year.*


Monthly access to subsidised massage and podiatry treatments*


A programme of wellbeing initiatives, from mental health support to physical activity*


24-hour confidential assistance helpline*


On- and off-site Occupational Health support*


Life assurance through our Death in Service scheme*


Eye care support, including vouchers and contributions towards glasses


Flu vaccination vouchers


Cycle to Work Scheme*

Recognition Growth


An extra paid day's leave to celebrate your birthday*


Instant recognition and award programme, celebrating extraordinary contributions*


Dedicated in-house training and development to support your personal and professional growth*


Monthly colleague awards with generous prizes*


Opportunities for internal progression and cross-property moves*


'Introduce a Star' referral scheme - with rewards of up to 1,500


Long service celebrations to honour your continued dedication*

Financial Care


A highly competitive salary package*


Increased holiday entitlement after 3 and 5 years of service*


Family-first policies, including enhanced maternity and paternity pay*


Season ticket travel loans*


A generous pension scheme


Smart Tech Benefit - Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.*

Moments to Remember


Exceptional colleague rates of 50 per night across Maybourne properties for you and your family*


A hosted 'Guest Experience Stay' -- immerse yourself in the full Maybourne experience


50% off food and beverage across our restaurants and bars


Invitations to a year-round calendar of cherished colleague events - from the Maybourne Picnic to our festive celebrations*


Thoughtful gifts to mark weddings, new arrivals, and retirements*


Selected benefits are subject to terms and conditions.*

Eligibility:

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we're still taking style, comfort and service to inspiring new levels. There's nowhere quite like it. And that's the way we love it.



Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it's a spell that's hard to break.