Job Description

Job Title: Security Officer
Hours of work: 12 Hour Shifts (42hrs avg per week)
Shift Pattern: 4 on 4 off (Days & Nights inc weekends and bank holidays)
Pay Rate: 14.36ph
Job Overview
Park House is an eight storey, mixed use building located in one of the most iconic locations in London. We are looking for someone to join our team.
Do you want to work for one of the leading security companies?
Do you want to work for a company that believes in rewards and recognition and gives a wide range of staff benefits to their employees?
Do you want the chance to learn and develop?
If yes then consider applying for a career with us.
Main Duties

• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• Report directly to the Duty Supervisor and follow instructions and procedures appropriately without unnecessarily challenging authority.
• Will be cross trained and may be required to cover Pall Mall and Park House Apartments if instructed by management or supervisor.
• The security officer is responsible for the security, safety and welfare of the Park House and visitors.
• The security officer will protect the assets in the building by maintaining a vigilant, proactive security presence to minimize security risks to people and property.
• To provide exceptional customer service and go the extra mile in proactively looking for oppurtunities to assist residents, visitors and colleagues.
• To provide clear and timely communication to colleagues and concierge team within Park House on key issues that affect the business operation and customer service delivery.
• Ensure that the interests of REM, residents and their guests are fully protected at all times and conduct yourself accordingly, as their representative.
• To liaise with Enforcement and Regulatory bodies.
• Ensure they fully understand the emergency procedures for the building.
• Ensure they fully understand the AI's, SOP's and Risk Assessments.
• Ensure all posts are correctly manned at the correct times.
• Ensure all equipment is serviceable and in good working order.
• Ensure all Security Officers are correctly dressed and briefed to their particular duty.
• Provide security escort to all areas of the building as and when required.
• Carry a radio at all times whilst on duty.
• Report any issues to the Duty Supervisor or CRS.
• Conduct themselves in a professional manner at all times.
• Have their SIA & CCTV license with them and displayed at all times.
• Control all aspects of access and egress to the building.
• Manage the Visitor Management system effectively and ensure all visitors & contractor follow the correct sign-in procedures.
• Complete internal and external patrols and must be confident in using Partner Patrol device and reporting fault on Helpdesk system.
• Attend to deliveries (receipt and dispatch).
• Complete DOB books, maintenance and accident books.
• Monitor CCTV regularly and report any fault to Shift security supervisor.
• Respond to emergencies and Assist in all types of evacuations and events that may occur at Park House.
• Report security or safety issues to the Duty Supervisor or CRS.
• Deal with conflict in an appropriate manner if required.
• Be vigilant to the Health and Safety risks at Park House, carrying out regular checks.
• To be on post, on time as dictated by duty rota or as instructed by Supervisor or above.
• Must be trained using Fire Panel and follow the correct escalation procedure during any emergency.
• Must be aware and confident in key issuing procedure.

Security and Health & Safety
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers.
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
Are you still interested?
Do you think you are the right person for the job?
What we are looking for
A valid SIA License and previous FOH security experience
Essential and proven experience in a customer focused environment
Excellent interpersonal and communication skills coupled with an ability to engage with colleagues/clients/visitors at all levels
Excellent presence and impact with ability to command a respectful presence owning 'front of house'
Proactive attitude and awareness of personal health and safety
Understand and set the corporate grooming standards required for the role
An individual who pays attention to detail
Well organised, with a high level of concern for quality and the delivery of excellent customer service
Committed to following procedures and ensuring tasks are fully completed
Team player able to take personal responsibility for their actions
Have excellent verbal and written communication skills
Do you think this is the right job for you?
If you are still interested we encourage you to apply.

Skills Required