Job Description

Hours: 12hr shifts (07.00 - 19.00 and 19.00 - 07.00).
Shift pattern: 4 on 4 off (Days, nights weekends & bank holidays).
Location - Canary Wharf, London.
Rate of pay: 15.29 p/h.
Job Overview:

• We are seeking a highly motivated and vigilant Security Officers to join our team.
• As a Security Officer, you will be responsible for safeguarding our client's premises, assets, and personnel.
• You will play a key role maintaining a secure environment and deterring potential threats.

About the Role:

• Delivering excellent customer service.
• Good level of concentration
• Good communication skills and effective reporting of any incidents to the duty manager.
• Prevention of loss of assets, critical technology, sensitive information & reputation damage.
• Oversee perimeter access through reception & gates for staff, tenants, contractors, visitors and vehicles (access/egress control).
• Checking building passes.
• Undertaking patrolling, searching and knowing emergency response procedures.
• Please note, role involves long periods of standing (regular rotating & ample breaks provided).

• Conduct regular building patrols both external and internal of the premises to ensure security.
• Comply with the front of house requirement.
• Monitor surveillance cameras and alarm systems.
• Respond promptly to alarms and incidents.
• Maintain a visible and professional presence.
• Enforce site Policies and Procedures, Assignment Instructions and SOPs.
• Write detailed incident reports.
• Collaborate with local law enforcement agencies where necessary.
• Provide excellent customer service to clients and visitors.
• Assist with emergency response and evacuation procedures.

Training:

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Protection and Health & Safety:

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss, or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Regional Operations Centre to report all incidents.

What we are looking for

• Proven experience as a Security Officer in related roles.
• Valid Security Licence (DS &CCTV).
• Valid First Aid Certificate (EFAW or FAW).
• Strong Observational Skills and Security Situational Awareness.
• Excellent Communication Skills.
• Physically fit and capable of standing and walking for extend periods.
• Basic Computer Skills.
• Flexibility to Work Various Shifts, including days, nights, Bank holiday and weekends.
• DBS Check.

Existing Mitie colleagues

• Please ensure that you discuss your application with your current line manager before formally applying.
• Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured

Skills Required