Job Description

ISS
Security Officer
Contract: Banking
Location: London , EC2M2QS
Hours of work: 36
Working Pattern: Days/nights - a minimum of 36 hours per week.
Normally 07:00-19:00 or 19:00-07:00.
Contract Type: Permanent
Hourly Rate: 15.17 - 30.34
As a Security Officer with ISS, you will proactively perform security duties to prevent and deter risks to our client and its employees. You will foster a healthy and safe culture, report all near-miss health and safety incidents, and ensure best practices are followed.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
The Role

• Project Support - Security Officer (minimum 36 hours per week/permanent role)
• Collaborate with the integrated team to deliver excellent experiences for staff and visitors.
• Monitor front-of-house entrances and reception areas to identify unusual behaviour or items.
• Respond professionally to all approaches and inquiries

Serve as a Brand Ambassador for ISS, upholding high customer service standards. * Identify and report concerning or atypical behaviour, implementing appropriate interventions per policy.

• Respond calmly to challenging situations, prioritizing safety and clear communication.
• Patrol high-risk areas and react promptly to incidents to minimise risk and severity.
• Demonstrate outstanding customer service and client focus.
• Work collaboratively across the business to deliver integrated, intelligent solutions.
• Ensure compliance with recycling and sustainability initiatives.
• Act as a first responder to First Aid requests, providing appropriate support.
• Support the Front of House team during peak periods.
• Maintain accurate, legible, and complete records in line with policy and guidelines.
• Escort contractors, staff, and visitors as needed to maintain site integrity and security.
• Challenge and manage unauthorized access attempts professionally and proportionately.
• Control and monitor access to the site, buildings, and restricted areas per procedures.
• Conduct regular internal and external patrols to deter unauthorized activity and identify issues.
• Check doors, alarms, fire exits, plant rooms, and sensitive areas for security and compliance.
• Report defects, hazards, or vulnerabilities promptly.
• Respond effectively to security incidents, emergencies, and safety concerns.
• Provide a welcoming yet security-focused front-of-house presence.
• Communicate clearly and respectfully with all stakeholders.
• Follow all site-specific Standard Operating Procedures (SOPs),
• Assignment Instructions (AIs), and post orders.
• Escalate incidents, risks, or breaches according to escalation protocols.
• Liaise with control rooms, supervisors, emergency services, and client representatives as required.
• Wear the issued uniform and identification, maintaining a professional appearance.
• Contribute to continuous improvement by reporting concerns, near misses, and procedural gaps.

About You

• Valid SIA licence
• Previous operational experience in a customer-facing environment.
• Discretion and professionalism.
• Strong teamwork and flexibility.
• Excellent communication, decision-making, and interpersonal skills.
• Ability to motivate others.
• Strong time management and administrative skills.
• Solid understanding of IT systems.
• Commitment to equal opportunities and a positive, sensitive approach to others' needs.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -

Skills Required