Job Description

Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.



Responsible for providing a uniformed specialist service. Ensuring that patients, visitors, and staff are given advice and provided with a safe and secure environment in line with legislation and particularly in emergency situations. This will include communication with emergency services.



Protect people and property, detecting and preventing crime including operating and controlling an access control, CCTV, and key control systems.



Undertake full range of portering duties and responsibilities.



Undertake full range of Car Park duties and responsibilities.



Carry out switchboard activities outside standard hours of working i.e., when the trust main telephone switchboard will not be active Mon - Fri 2000-0600 Sat-Sun 2000-0800. Responding to routine enquiries from patients, patients' representatives, visitors, contractors, the public and staff



Fundamental to the role will be dealing with issues regarding challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, vagrants and unwelcome visitors). The trust has a policy and guidance for the prevention and management of violent and abusive behaviour, this role will involve aiding in applying the agreed techniques.



Work to the site instruction

Please note:

A team of 4 (1 x supervisor 4 x guards) on any occasion is required, individuals will be expected to take on SOME of the roles during a shift.



Do you want to make a difference?



Applicants should be Smart, Flexible, Reliable, Decisive, show initiative in all situations and have excellent Customer Service skills.



Pay Band 3



24,937 plus enhancements as worked (nights-B/H's-W/ends)



Hours - Annualised



(29 days leave plus 8 Bank holidays)



Shift Pattern as per rota 24/7/365 12hrs day's 12hrs nights rotating on a 5-week rolling rota.



DUTIES AND RESPONSIBILITIES



1. Communication and relationship skills



Receive and be able to interpret and exchange routine information and documentation, particularly with tact regarding communication with patients.



Provide clear routine information (in documentation form when required), advice, instructions and training to groups using tact and persuasive skills as required, particularly where there are barriers in understanding and with tact and persuasion when dealing with patients, patients representatives, visitors, contractors related elements.



Communicate and calm violent or distressed people in a professional manner, particularly where the audience may not easily be understood because of communication difficulties (individuals may have been assaulted).



Liaise with outside agencies such as fire, police, and ambulance services.



Communicate with contractors and ensure that all contractors log in and out, during out of hours periods. Contractors may also need to be advised of trust protocols and their consequence e.g., no smoking policy.



Challenging patients, visitors and staff, where difficult circumstances prevail (e.g., smokers, abuse issues, car park incidents, nonpayment of car park, vagrants and unwelcome visitors)



Develop and maintain relationships, effective networks and proactive communication mechanisms with patients, visitors, contractors, staff, professional colleagues and external contacts.



2. Knowledge, Training & Experience



Following training understand a range of working, controls, procedures, practices instructions and guidelines and keep up to date with changes and improvements to the controls.



A detailed knowledge of the safety controls, policies, procedures, and practices will be required where experience must be continually built upon, applying safety strategy and planning requirements.



Knowledge of the hospital layout associated equipment requirements with manual handling techniques and basic driving skills.



Apply security restraint and breakaway procedures when required.



Gain specialist and theoretical knowledge regarding the operation and processes to carry out the role e.g., access control, CCTV, security related software, telephone switchboard basic knowledge and application of the law, electrical and mechanical systems and the tools required to carry out specific functions



3. Analytical & Judgmental Skills



Review, interpret and appreciate information, data, and situations. This will include crime investigations, comparisons, conflicting information and consider legislation, Health Technical Memorandums (HTM's) and NHS requirements.



Make judgments and decisions involving a range of facts or situations, which may require analysis and interpretation, including staff performance and shortages.



Carry out analyses regarding fault finding and investigate to resolves issues.



Make judgments with the ability to assess, resolve and forward enquiries and distribute results



4. Planning & Organisational Skills



Plan and organise straightforward tasks, activities, and programmes of work for individual and team, this will include crime prevention measures any maintenance requirements



Manage documentation in line with the trust policy and follow operational policies and procedures related to the storage and retention of records.



Maintain records of all related incidents and provide reports for the head of security



5. Physical Skills



The following skills detail the main day to day requirements, however, see appendix A for day-to-day tasks expected to be carried out.:



Maintain all security, switchboard, portering, stores and car park related activities on a rota basis.

Skills for physical restraint carried out with speed and accuracy will be paramount.

Maintain contingency plans in the event of incidents.

Maintain data-based record systems related to the responsibilities.

Ensure control systems operate effectively i.e., possess keyboard skills and manual dexterity associated with CCTV, Access Control related software and estates maintenance system.

Use and manipulation of fine hand tools and equipment for maintenance activities

Manipulate trolleys, wheelchairs, and beds

Assist patients/clients during contact

Driving for short periods

Log and review all complaints, incidents, and comments.



6. Responsibility for Patient/Client Care



Ensure healthcare services are provided in environments which promote effective care and optimise health outcomes by being a safe and secure environment which protects patients, staff, visitors and their property, and the physical assets of the organisation



Provide a portering service to patients.



Assist and provide advice to all patients, visitors, contractors, and staff at all times and particularly during incidents and emergencies in line with physical responsibilities. Incidental contact with patients will also be by way of telephone calls



7. Responsibility for Policy/Service Development



Comply with all related controls to ensure systems and standards are followed in line with applicable policies, legislation, NHS Standards, and the quality of work accepted by the trust.



Further ensuring that controls result in desired and targeted performance being achieved.



Operate in line with implementing current policies; contribute to developing, reviewing, updating these policies, and implementing a controlled process.



Contribute to quality initiatives and comment on proposals for changes in working practices.



Attend all training that is required, role-specific and mandatory.



8. Responsibility for Financial & Physical Resources



Ensure security regarding any ad-hoc cash collections that are requested.



Lost property must be secured, and all assets generally secured in line with policies and procedures following physical skills implications above.



Maintain physical equipment as required



A duty of care is expected with relation to equipment and resources. Equipment must be used following all safety controls

Responsible for direct equipment used within the department:

CCTV Systems

Switchboards

Radios

Bleeps

Alarms - Medical Gasses, Fire, Fridges, and Intruder alarms

Telephone

Mobile phones

Vehicle



9. Responsibility for Human Resources



Participate to develop your long-term career via work evaluation and individual needs.



Demonstrate duties and activities to new starters and less experienced colleagues supporting induction and mandatory, giving advice, guidance, and supervision with respect to carrying out their function.



10. Responsibility for Information Resources



Ensure electronic records (where they apply) and physical records are maintained accurately for all related aspects of responsibility.



Keep evidence in such a format that the trust can demonstrate that controls are in place for all objectives and risks associated with areas of responsibility and that reporting supervisors and staff do the same.



In relation to security role ensure CCTV images, information and transcribing minutes which could be used in court proceedings must always be held highly secure. Specific patient policies must be applied.



Process and records personally generated information such as time sheets, training records and work-related activities. All evidence to be kept and reported to respective supervisors.



11. Responsibility for Research & Development



Undertake surveys or audits as necessary to own work, including completing surveys.



Participate in any request from external or internal audit/assurance reviews.



12. Freedom to Act



Guided by legislation, trust and departmental policies, manuals and policies, act accordingly and independently within trust and departmental structure.



Work to achieve agreed objectives with considerable independence within guidance provided



Provide guided advice independently on issues responsible for, without reference to respective supervisor and manager.



Ensure awareness of all respective risk assessments and comply with all associated requirements



13. Physical Effort



Required to work throughout the trust base and treatment centers as they are set up.



Work will include a base, however a considerable variety of movement, walking for long periods, will take place, throughout a 24-hour period, throughout the trust buildings, grounds, and satellite locations (day nursery and Candelford Hse) in association with events at different locations.



Whilst working in the CCTV and switchboard role there will be a frequent requirement to sit or stand in a restricted position for most of the shift.



Working will include using and carrying equipment, as the responsibilities demand.



There will be occasional (and for short periods a frequent possibility) requirement to carry out controlled restraint in line with conflict resolution techniques for aggressive patients, visitors, and staff.



Frequent moderate effort (occasionally intense) effort will be required throughout a shift to move patients, pulling, and pushing medical equipment such as beds, trolleys and wheelchairs. Movement of furniture, lifting waste, stacking waste, pushing trailers, moving gas cylinders, lifting manhole covers and valves will be required as required.



14. Mental Effort



Occasional requirement for concentration when the work pattern becomes unpredictable e.g., during surveillance of an ongoing incent on the CCTV screens.



This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.



PLEASE REFER TO THE JOB DESCRIPTION FOR A FULL LIST OF DUTIES.