Job Description

Location: Bradley Stoke, Bristol
Working nights Monday to Sunday: 12 hours 4 on 4 off
Pay rate: 12.79 per hour
Overall purpose of the role:
To work alongside all Guest Services Departments in a large shopping centre and an operational control room
To provide comprehensive operational support to the team to include operational support to the Security team, Mall Supervisors and Contracts Manager where required.
Assisting in other general duties as requested by Senior Management and working towards streamlining processes
Main Duties:

• Ensuring your SIA license is always with you whilst on duty and any changes to license details are communicated.
• To carry out all procedures as laid out in the Assignment Instruction
• To lock and unlock the site as and when requested.
• Support for Event set up , movement of furnishings and escorting equipment
• Assist in the emergency evacuation as required.
• To liaise with emergency services when needed
• Providing guidance and requests to Security officers
• To assist, in the common areas, any retail unit security with any stops they make
• To administer First Aid as and when required & To attend all training and development courses as instructed
• The ability to identify and escalate matters which require remedial action is critical in this role
• Liaising and maintaining close working relationships with All Guest Service teams
• To report any defect and/or incident to the Mall Supervisor, and carry out any required investigation
• To provide holiday and sickness cover as required
• Any other tasks/activities required

To be successful in the role, you will need:

• Previous experience of working within Security
• Experience of working within both a reactive and proactive environment (essential)
• Operational experience (preferred)
• Door Supervisor SIA
• First Aid

Personal Characteristics/Attributes for the role

• Good organisational skills
• Ability to deescalate situations as part of SIA training and experience.
• Able to work as part of a team and on own
• Happy with understanding when attention to detail is required but can also grasp the bigger picture.
• Proactive, methodical, and analytical nature
• Adaptable and rational
• Excellent problem-solving skills along with the ability to identify and escalate matters which require remedial action.
• Good verbal and written communications skills

About You
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.

Skills Required