Job Description

We are seeking several highly experienced Guest Service Ambassador's to join our team at The Avenue Shopping Centre.



A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.



This opportunity will operate on a part-time contract of 21 hours per week, on average, with several rotations available.



What We Offer:



Competitive rate of pay


Full and ongoing training with a view for career development.


Modern and bespoke company uniform provided.


Immediate access to our Employee Assistance Programme.


Employee App, allowing access to the latest company announcements.



Key Responsibilities:



Always deliver a 5 - star guest experience


Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible


Carry out regular patrols as and when required


Anticipate and action client requirements/requests in a professional manner


Always provide a consistently professional service


Issue visitor passes using the agreed sign in and out policies and procedures


Ensure all fire exits are kept clear. Health & Safety issues are reported


Ability and foresight to create a safe environment for all guests and visitors


Always maintain a high-security awareness


CCTV interaction where required


Complete a full detailed handover at the end of each shift



Person Specification:



Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player


Holds a true passion for high standards of customer service delivery


Ability to provide a 5-star guest experience


Previous experience in hospitality or a customer service facing role


Excellent interpersonal skills and the ability to interact with people at all levels


Immaculate presentation


Ability to work independently with confidence, using own initiative as required


Confidence and common sense to access and utilize expert resources when making decisions


Always maintain and practice a high degree of confidentiality.


Have an acute sense of security awareness


Valid SIA license essential


5 years of verifiable work history


First Aid training would be an advantage



Must be able to commit to Wednesday, Thursday and Friday 14:00 to 22:00. Additional hours given when available



Due to the location of the site, it would be beneficial to have a car to get here.

About us:

Vigilant Security covers a range of security-related services including manned guarding, mobile patrols, and keyholding.



We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching 40 million per annum and a forecast for continued growth throughout the next five years.



We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.



We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.