Job Description

An opportunity to join a dynamic team with a customer focused approach. Tasks can be patient facing and other tasks involve supporting the clinical teams to ensure the efficient running of the hospital. A flexible approach is essential to ensure that the daily demands of the role can be met. If you like a role which presents a variety of challenges, then come and join the team.
*** Please note we do not offer Certificates of Sponsorships for this role ***
Main duties of the job
Main duties of the job
To provide and maintain a professional, efficient, effective and timely service to patients, visitors and other departments that will contribute to achieving high quality service.
To Ensure the service supports the clinical care of patients and respects the privacy & dignity of every patient.
To ensure the health & safety of both recipients and those delivering the service.
To contribute towards best practice within the department.
To assist the security management team in the development of the service.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
12 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year
Contract
Permanent
Working pattern
Full-time, Compressed hours
Reference number
C9365-25-1085
Job locations
The Alexandra Hospital
Woodrow Drive
Redditch
Worcestershire
B98 7UB
Job description
Job responsibilities
To provide a high quality security service, to patients, staff, visitors, and contractors within hospital premises and car parks in accordance with Security Industry Authority (SIA) guidelines and Trust specifications.
Undertake necessary duties to ensure the maintenance of an efficient security service. These duties will be carried out in both internal and external environments.
To assist visitors to the hospital site with general enquiries, in a pleasant and helpful manner
All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures.
Where required, you may also need to assist with the emergency and evacuation procedures in accordance with the Trust policy. Job description
Job responsibilities
To provide a high quality security service, to patients, staff, visitors, and contractors within hospital premises and car parks in accordance with Security Industry Authority (SIA) guidelines and Trust specifications.
Undertake necessary duties to ensure the maintenance of an efficient security service. These duties will be carried out in both internal and external environments.
To assist visitors to the hospital site with general enquiries, in a pleasant and helpful manner
All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures.
Where required, you may also need to assist with the emergency and evacuation procedures in accordance with the Trust policy.
Person Specification
Qualifications
Essential

• Good basic education.
• Strong attention to detail with the ability to complete documentation accurately.
• Excellent organisational skills.
• Professional, personable, and adaptable to the needs of the service.
• Able to remain calm, focused, and effective in challenging situations.

Desirable

• Manual handling proficiency
• Strong customer care skills
• Possession of an SIA Door Supervisor Licence and/or CCTV Licence
• Experience working within the NHS or a comparable environment

Experience
Essential

• Candidates must have experience working within the NHS or a similar environment.
• Experience in customer service
• Experience in dealing with vulnerable patients.

Desirable

• Demonstrates a professional and compassionate approach when supporting others. Maintains composure in challenging or stressful situations. Is open to feedback and willing to learn from it. Works effectively as part of a team while also being capable of completing tasks independently. Possesses strong verbal communication, critical thinking, and reasoning skills. Has a solid understanding of Health and Safety requirements and basic computer skills to complete online learning.

Person Specification
Qualifications
Essential

• Good basic education.
• Strong attention to detail with the ability to complete documentation accurately.
• Excellent organisational skills.
• Professional, personable, and adaptable to the needs of the service.
• Able to remain calm, focused, and effective in challenging situations.

Desirable

• Manual handling proficiency
• Strong customer care skills
• Possession of an SIA Door Supervisor Licence and/or CCTV Licence
• Experience working within the NHS or a comparable environment

Experience
Essential

• Candidates must have experience working within the NHS or a similar environment.
• Experience in customer service
• Experience in dealing with vulnerable patients.

Desirable

• Demonstrates a professional and compassionate approach when supporting others. Maintains composure in challenging or stressful situations. Is open to feedback and willing to learn from it. Works effectively as part of a team while also being capable of completing tasks independently. Possesses strong verbal communication, critical thinking, and reasoning skills. Has a solid understanding of Health and Safety requirements and basic computer skills to complete online learning.

Skills Required