Job Description

The closing date is 25th Sep 2025

Anticipated Interview date(s) November 2025

Job summary

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To deliver and support the provision of a security service in keeping with the best principles associated with the concept of a 'safe and secure' environment and adhering to the principles of Criminal, Health & Safety Legislation, Civil Legislation and Customer Care. Responsible for ensuring a speedy response to all calls for security assistance however received and take action to resolve incidents

Main duties, tasks & skills required

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Responds sensitively, promptly and in a courteous and professional manner, to enquiries via telephone calls and face to face communication which may be complex and involve problems in communication/understanding.


To greet and assist key contacts in a responsive, friendly and helpful manner, thus promoting and maintaining a good communication network.


Develop relationships with patients, relatives and colleagues which allow effective


communication.


Maintain open communication with patients, relatives, Trust employees and all other key contacts.


Recognising the patient as an individual, and with the support of the clinical teams help them to meet their social, emotional, health and intellectual needs.


Ability to work as part of a team liaising with all members of the multi-disciplinary team with the acute Trust.


Required to communicate digitally, in writing, verbally, face to face and over the telephone/radio in a professional and appropriate manner.


Liaise with the police officers as required, providing forensic statements, documenting police log/crime reference numbers.


Have the ability to communicate nonclinical complex and sensitive information which may relate to staff, patients and relatives within and outside the organization.

About us

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At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see JD


To assist clinical teams support and manage patients with complex mental health and learning needs, including young people, some of whom may be held under the Mental Capacity Act and/or other relevant legislation.


To lead in the restraint of patients, visitors, members of the public using a proportional and reasonable response with the minimum of force for the shortest amount of time possible, following the successful completion of the Prevention Management of Violence and Aggression Training Program.


Challenge any person on site as to their business on site out of hours, assist or move on the person as appropriate, contacting police if required.


To request any person who doesn't have due course to be on the hospital site, to leave the premises; if they refuse the request when asked to do so, to assist person to leave and/or contact the police for further support if required.


You may be exposed to blood, body fluid and unpleasant odours.


You may be requested to advise and assist with security details for high profile visitors and patients to the Trust.


To be part of the fire response team including fire evacuation, taking action in line with the Trust fire and emergency procedures, to minimise risk to life and assets.


Undertake patrols inside and outside the building, paying particular attention to high fire risk areas such as storage or where hot work is taking place, ie. welding or cutting and electrical work.


Monitor safety controls checking periodically that fire extinguishers are in place and operational, fire exits are not blocked or locked, and the fire alarm system is operational.


Provide evacuation support to clinical teams and record all information about fire incidents, through the Trust's incident reporting system Radar.


To be a part of the helicopter response team taking action in line with the Trust procedures


Undertake external water testing three times a week for the prevention of legionella, reporting information on to digital systems.


To support members of staff at risk (e.g. victims of stalking, lone workers) providing an escort when walking from their vehicles to place of work, offering security advice whilst in work, CCTV monitoring as required etc within the acute Musgrove site.

Person specification

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Qualifications

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Essential

Please see attached


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Additional Criteria

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Essential

Must be a great communicator and able to talk and listen to colleagues, staff, patients, relatives.


Candidates will need to show great communication skills and experience


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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


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For help with your application, contact:

Shenade Sands / Shawn Sutton


shenade.sands@somersetFT.nhs.uk


01823343388


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Pay scheme

Agenda for Change


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Band

Band 3


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Salary

24071.00 Yearly
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Contract

Permanent


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Working pattern

Full-Time


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Reference number

184-OL-PU-3077


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Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA