Job Description

Job Brief:

KSS NW LTD is seeking professional and vigilant

Retail Security Officers

to join our team, working with a number of

high-profile retailers

on Regent Street, London. As a Retail Security Officer, your primary responsibility will be ensuring the safety and security of the store, staff, and customers, while safeguarding high-value merchandise. The ideal candidate will have strong knowledge of loss prevention techniques, including the

S.C.O.N.E

approach (Selects, Conceals, Observed, No attempt to pay, Exits store) for managing shoplifting incidents.

Key Responsibilities:

Monitor the premises

to prevent theft, damage, or other criminal activities

Conduct regular patrols

within the store and surrounding areas, ensuring the safety and security of staff, customers, and property

Provide a visible security presence

to deter criminal activities, such as shoplifting and fraud

Monitor CCTV

and alarm systems, responding swiftly to any suspicious or unusual activity

Utilise the S.C.O.N.E method

(Selects, Conceals, Observed, No attempt to pay, Exits store) to identify and manage suspected shoplifting incidents Assist in the

apprehension of offenders

in compliance with legal regulations and store policies

Work closely with store management

to identify potential security risks and develop proactive measures

Deliver excellent customer service

, acting as a point of contact for customers and assisting them professionally Respond swiftly and appropriately to

emergencies

or incidents in the store, including fire evacuations, medical situations, or customer disturbances

Liaise with local authorities

, such as the police, when necessary

Complete detailed incident reports

and maintain accurate logs of any security-related activity Support the store in

loss prevention efforts

by minimising stock loss through proactive monitoring and reporting

Requirements:

A valid

SIA Security Guard Licence

is essential; a

Door Supervisor Licence

would be advantageous Previous experience in

retail security

or a similar role is preferred Strong knowledge of the

S.C.O.N.E

approach to shoplifting prevention and other loss prevention strategies Excellent

communication skills

, both verbal and written Ability to remain

calm under pressure

and handle challenging situations professionally Strong

customer service

skills, with the ability to engage with both store staff and the public A

keen eye for detail

and the ability to notice suspicious behaviour or activities Experience with

CCTV monitoring

and other security systems is beneficial

Professional, reliable

, and punctual with a smart appearance Able to

work flexible hours

, including weekends and public holidays, to meet the needs of the retail environment

Why Join Us?

At KSS NW LTD, you'll have the opportunity to work with prestigious retailers in one of London's most iconic shopping districts, Regent Street. We offer competitive pay, a supportive team environment, and opportunities for career advancement within the security sector. Join us in delivering exceptional security services while protecting high-value assets.

Job Type: Full-time

Pay: 13.00 per hour

Benefits:

Employee discount Store discount
Schedule:

12 hour shift
Experience:

Surveillance: 1 year (required) Customer service: 1 year (required) Loss prevention: 2 years (required)
Licence/Certification:

SIA (required)
Work Location: In person

Reference ID: KSSSO-REGENTLDN