Job Description

An opportunity has arisen to join the Estates, Facilities and Support Services Directorate as a security officer within the Security Department. The role provides a security service to both the Arrowe Park and Clatterbridge Hospital sites within the Wirral University Teaching Hospital, NHS Foundation Trust.
Applicants will be required to provide a flexible, high quality service extending care and consideration to patients, staff and visitors as well as responding and managing challenging situations that will require prompt and appropriate action in a courteous and helpful manner
**PREVIOUS APPLICANTS NEED NOT APPLY**
Main duties of the job
The post forms part of an in-house service providing security for the Trust. The primary role will be to maintain a visible and effective high profile presence to ensure the safety of patients, visitors and staff, as well as the protection of property across both hospital sites.
The post holder will also need to ensure that car parks on the hospital grounds are operational and used effectively and correctly by visitors and staff. The successful applicant will need to ensure all relevant incidents that involve aggression or violence; loss of equipment, damage to property etc. are reported immediately on the respective incident forms and forwarded for the attention of the Security Manager.
The post holder must hold a full current clean driving licence and have previous knowledge of conflict resolution within a healthcare environment. Full training in Physical Intervention within the clinical setting will be provided.
About us
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of 337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Details
Date posted
10 October 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
408-25-768
Job locations
Arrowe Park Hospital
Wirral
CH49 5PE
Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Security Officer position available with WUTH. Job description
Job responsibilities
Please see Job overview & attached Job description for further information about the Security Officer position available with WUTH.
Person Specification
Qualifications, Specific Experience & Training
Essential

• Security experience within the healthcare environment
• Previous Security experience
• Willingness to undergo 'on the job' training and attend specialist courses, as necessary. This will include Control & Restraint/physical intervention training

Desirable

• Experience of working with the public in a customer facing role
• Experience in Physical intervention / control and restraint

Knowledge and Skills
Essential

• The ability to communicate easily and confidently with all levels of personnel, colleagues, patients, and visitors
• Knowledge and understanding of patient confidentiality and the ability to deal with sensitive issues
• Understand and operate the appropriate procedures for Security Services
• To understand and apply techniques of conflict management
• Understanding of basic Law & Legislation in relation to Security

Desirable

• Understanding of Information Governance and Confidentiality
• Understanding of equality and diversity issues and how this affects patients, visitors, and staff
• Training on Data Protection

Personal Attributes
Essential

• Good organisational skills and ability to prioritise your own workload
• Polite, friendly, and welcoming manner when dealing with patients, visitors and colleagues
• The ability to always maintain a professional approach especially in difficult situations
• Able to work under pressure

Person Specification
Qualifications, Specific Experience & Training
Essential

• Security experience within the healthcare environment
• Previous Security experience
• Willingness to undergo 'on the job' training and attend specialist courses, as necessary. This will include Control & Restraint/physical intervention training

Desirable

• Experience of working with the public in a customer facing role
• Experience in Physical intervention / control and restraint

Knowledge and Skills
Essential

• The ability to communicate easily and confidently with all levels of personnel, colleagues, patients, and visitors
• Knowledge and understanding of patient confidentiality and the ability to deal with sensitive issues
• Understand and operate the appropriate procedures for Security Services
• To understand and apply techniques of conflict management
• Understanding of basic Law & Legislation in relation to Security

Desirable

• Understanding of Information Governance and Confidentiality
• Understanding of equality and diversity issues and how this affects patients, visitors, and staff
• Training on Data Protection

Personal Attributes
Essential

• Good organisational skills and ability to prioritise your own workload
• Polite, friendly, and welcoming manner when dealing with patients, visitors and colleagues
• The ability to always maintain a professional approach especially in difficult situations
• Able to work under pressure

Skills Required