Job Description

Job Summary

The Operations Manager is responsible for overseeing the daily operations of the security division to ensure efficient, effective, and high-quality service delivery. This role involves managing personnel, coordinating with clients, implementing company policies, and maintaining compliance with all security regulations and contractual obligations. The Operations Manager ensures that all security operations run smoothly, safely, and professionally to uphold the company's reputation for excellence.

Key Responsibilities:

1. Operational Management

Oversee day-to-day security operations across all client sites. Ensure that security staff are deployed effectively according to client contracts and operational needs. Monitor service quality and take corrective action when performance issues arise. Implement and maintain Standard Operating Procedures (SOPs) for all security operations.

2. Staff Management and Development

Recruit, train, and supervise security personnel, including guards, supervisors, and control room staff. Conduct performance reviews, appraisals, and disciplinary procedures as necessary. Prepare and manage duty rosters and ensure adequate shift coverage. Promote a culture of professionalism, teamwork, and accountability among staff.

3. Client Relations

Serve as the primary contact for clients, ensuring satisfaction with security services. Conduct regular client meetings, site visits, and performance evaluations. Address and resolve client complaints or incidents promptly. Prepare operational and incident reports for clients as required.

4. Compliance and Risk Management

Ensure compliance with legal, regulatory, and company standards for security operations. Conduct risk assessments and site security surveys to identify vulnerabilities and recommend solutions. Manage incident response and coordinate investigations when required. Maintain accurate and up-to-date operational records and reports.

Key Skills and Competencies:

Strong leadership and people management skills. Excellent communication and client relationship abilities. Sound judgment and decision-making under pressure. Strong organizational and planning skills. Integrity, professionalism, and attention to detail.
Job Types: Full-time, Permanent

Pay: 40,000.00 per year

Benefits:

Flexitime Free or subsidised travel On-site parking Work from home
Work Location: Hybrid remote in London W1F 9QS