Job Description

An exciting opportunity has arisen for a Band 3 Security Receptionist to join our busy team at the Trevor Gibbens Unit in Maidstone.
As a key member of the Reception Team, you will be responsible for ensuring the efficient and secure operation of the reception area. Your duties will include carrying out all tasks in line with the Unit's Security and Reception procedures, maintaining effective monitoring processes, using security resources and equipment and reporting any discrepancies to the Head of Security.
Liaise with all wards and departments on various security and reception matters, along with composing and circulating necessary e-mails once approval is sought from the Head of Security and Security On Call out of hours.
Main duties of the job

• Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.
• Ensure an identity check takes place for all persons wishing to enter or exit the unit, and compliance with relevant security equipment, including regular checks of alarms and radios.
• Maintaining responsibility for the Reception Desk, airlock system and monitor.
• Ensure that only authorised visitors are granted admission to the unit, and all records of staff and visitors are kept up to date.
• Ensure that all visitors are directed to and reminded of prohibited items before they enter the airlock/secure areas.
• Ensure all visitors and returning patients are searched in accordance with secure guidelines.
• Ensure that any potential security breach is reported to the Head of Security, or Out of Hours Security On Call.

About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We arerated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people
Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Check out our recruitment videos Recruitment - YouTube
Details
Date posted
29 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
380-FR0593
Job locations
Trevor Gibbens Unit, Maidstone
Hermitage Lane
Maidstone, Kent
ME16 9PL
Job description
Job responsibilities
Please see the attached job description for full details of the main duties and responsibilities of the role. Job description
Job responsibilities
Please see the attached job description for full details of the main duties and responsibilities of the role.
Person Specification
Training, Qualifications and Registration
Essential

• IT Literate
• Experience in a role which requires similar pressures and demands

Experience
Essential

• Communication with a range of people on a range of matters in an appropriate manner
• High attention to detail and be able to use own judgement in accordance with policies and procedures

Desirable

• Knowledge of Microsoft Software
• Knowledge of mental health services

Knowledge and Skills
Essential

• Ability to communicate professionally in person and over the telephone
• Ability to prioritise workload and work under pressure. Work may not be routine throughout the day.
• Work as part of a team and autonomously when needed
• Punctual and flexible

Person Specification
Training, Qualifications and Registration
Essential

• IT Literate
• Experience in a role which requires similar pressures and demands

Experience
Essential

• Communication with a range of people on a range of matters in an appropriate manner
• High attention to detail and be able to use own judgement in accordance with policies and procedures

Desirable

• Knowledge of Microsoft Software
• Knowledge of mental health services

Knowledge and Skills
Essential

• Ability to communicate professionally in person and over the telephone
• Ability to prioritise workload and work under pressure. Work may not be routine throughout the day.
• Work as part of a team and autonomously when needed
• Punctual and flexible

Skills Required