Job Description

Job description Security Services Manager
Company name:
Mitie Business Services
Job Title:
Security Services Manager (07.30-16.30 Monday - Friday) Occasional flexibility outside these hours will be required.
Reporting to (position)
National Operations Manager
Our values and behaviours
An individual's belief in our values and behaviours is as important as their technical and/or professional know how which is why our s are written with these in mind.
Job objectives and responsibilities
The Security Services Manager will be responsible for the overall leadership, coordination, and enhancement of all security operations across two key sites: a corporate office environment and a large manufacturing facility. The successful candidate will ensure the consistent delivery of a safe, compliant, and professional security service at both locations, safeguarding people, property, and assets while supporting business continuity and operational efficiency.
This is a pivotal, high-impact role requiring a dynamic and experienced security professional who can confidently manage the differing demands of a high-profile corporate setting and an operationally intensive manufacturing site. The postholder will ensure that both environments receive tailored, effective security oversight within a single coherent management framework.
Main duties
Operational Management

• Oversee, coordinate, and continuously improve security operations across both the corporate office and the manufacturing facility, ensuring consistent performance and professional standards.
• Lead and support security teams at both sites, providing visible and active management presence.
• Develop deployment plans and resourcing structures that accommodate the distinct risk profiles and operating hours of both environments.
• Conduct regular site inspections, audits, and operational reviews to ensure compliance, efficiency, and readiness.
• Act as the principal point of contact for all major incidents or escalations across both sites, ensuring swift, coordinated response.
• Gain a full working knowledge of the Pass Office and ensure resource resilience in this area.

Strategic Leadership and Compliance

• Develop and maintain robust security policies and procedures aligned with corporate risk management, manufacturing safety protocols, and legal requirements.
• Ensure adherence to all relevant legislation, including health & safety, data protection, and industry standards.
• Lead security risk assessments for both environments, identifying vulnerabilities unique to each and implementing effective mitigation strategies.
• Foster strong relationships with local law enforcement, emergency services, and relevant regulatory bodies.

People Management and Development

• Provide leadership and professional development to all security personnel across both locations, fostering a culture of accountability, integrity, and service excellence.
• Manage performance, training, and welfare of staff, ensuring competence and confidence in handling both corporate and industrial security challenges.
• Oversee recruitment, induction, and succession planning across two locations, ensuring a high-performing and reliable workforce.

Operational and Resource Management

• Manage budgets, contracts, and supplier relationships associated with both sites, ensuring effective cost control and service quality.
• Implement and oversee security technologies such as access control, CCTV, and visitor management systems tailored to each environment.
• Drive efficiency through innovation, technology integration, and continuous improvement of processes and reporting systems.

Communication and Reporting

• Produce and present regular security reports and performance updates to senior management.
• Ensure effective communication and collaboration between both sites, creating a unified and consistent security culture.

Represent the security function in internal and external meetings, ensuring alignment with organisational goals
Person Specification
Qualifications and Experience

• Extensive experience managing security operations across multiple sites is essential.
• Proven track record overseeing security across contrasting environments, ideally combining corporate or office-based operations with industrial, manufacturing, or logistics facilities.
• Demonstrable ability to manage complex and fast-paced security operations requiring flexibility, rapid decision-making, and sound prioritisation.
• Recognised qualification in Security or Risk Management (minimum Level 3 or equivalent) required, higher-level qualification desirable.
• Valid SIA licence (Security Management, Close Protection, or Door Supervision) essential.
• Strong evidence of success in multi-site leadership, including policy implementation, resource allocation, and emergency response coordination.
• Proven experience conducting comprehensive risk assessments, managing incident response, and liaising with emergency services across different operational settings.
• Sound knowledge of security technology systems and integration in both office and industrial environments.
• Thorough understanding of security compliance, site access control, fire safety coordination, and corporate governance expectations.

Skills and Competencies

• Dynamic and strategic leader, capable of managing competing priorities across two diverse operational settings.
• Excellent organisational, analytical, and problem-solving abilities.
• Strong interpersonal and communication skills, with the ability to engage confidently at all levels of the organisation.
• Demonstrated ability to build cohesive, high-performing teams operating across different sites.
• Proficient in security systems, incident reporting software, and MS Office applications.

Personal Attributes

• Professional, credible, and calm under pressure, with a strong sense of integrity and responsibility.
• Highly adaptable - able to balance the demands of both an office-based corporate culture and a fast-paced manufacturing environment.
• Proactive and results-driven, with a continuous improvement mindset.
• Flexible in working patterns and travel, with regular presence expected at both locations.
• The successful candidate will be expected to devote four and a half days at the Bristol manufacturing facility and half day at the corporate offices each week. Please note a full driving licence and the use of a personal vehicle will be required to be able to attend each workplace.

Working within the Mitie values and behaviours
Value
How we behave
Excel - We work with each other to achieve the best for our clients and our colleagues. We take pride in our roles and are committed to building great relationships with everyone we work with.

• We treat all colleagues with respect.
• We challenge people when they don't do the right thing.
• We welcome advice from anyone that might improve what we do.
• We are open and honest.
• We think safety and always follow rules for safe working.
• We work with each other to achieve the best for clients and for MITIE.
• We share information to help colleagues succeed.
• We build great relationships.
• Our first response to requests will always be positive.

We look out for each other, never walking by unsafe actions or situations
Inspire - We support and encourage those around us to succeed at everything they do. We do good things for each other, the environment and the communities in which we work.

• We support and encourage each other to develop.
• We lead by example.
• We set clear expectations.
• We listen to and learn from others.
• We learn from mistakes and incidents to prevent recurrence.
• We do good things for each other, the environment and the community.
• We appreciate diversity and encourage it.
• We demonstrate team spirit.
• We are committed to doing things better and setting new standards in all that we do.
• We take pride in what we do and have fun doing it.
• We celebrate success and say thank you

Challenge - We give it everything we've got and constantly bring new ideas to the table. We embrace new thinking and technologies to help our clients and colleagues change the way they live and work.

• We bring new ideas to the way we do things.
• We are willing to try new things.
• We encourage and support innovation.
• We consider things from other peoples' points of view.
• We embrace new thinking and technologies.
• We build health & safety into everything we do

Health and Safety responsibilities
Follow Group and company policies and procedures at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Skills Required