Job Description

About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you'll go further, faster. What are you waiting for?
Between Locations: Hale Country Club & Spa (WA15 7AF) / King Street Townhouse Hotel (M2 4AW)
About Central Functions
Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.
About Physical Security
The Global Security & Loss Prevention team is responsible for the implementation and delivery of a secure environment throughout the business ultimately to protect THG colleagues, members of the public, assets and our building portfolio across the estate.
The team priorities are as follows:

• Delivering a safe and secure environment for all colleagues within the workplace
• Design and deliver a program of continuous improvement to enable the protection of THG assets through the effective and timely identification and management of risk.
• Promoting a positive security culture encouraging security awareness, ownership of our security principles across the business and the reporting of security related incidents to senior management

About the Role
Our Security team are the protectors of our experience sites, which include King Street Town House Hotel and Hale Country Club. Entrusted with caring for the safety and security of our guests, employees and premises. Though skilfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
A day in the life of our Security Supervisor it demands high levels of energy in order to keep up. They need consistency, even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Security Supervisor accomplish would be lengthy but the list below is essential to know.

• You will be responsible for the management and oversight of the Experience Security teams across 2 sites across varying complexities
• Our Security team are responsible for enforcing site policies and procedures with guests and employees as well as work with pertinent local, state and federal law enforcement during their day. This will include maintaining the confidentially of our guests and site information, understanding and following all aspects of the experience sites emergency and loss prevention procedures, conduct thorough fire and safety patrols, and maintain certification in First Aid and CPR, all to ensure our guests receives nothing but the best experience.
• Sometimes our guests have special requests, it is important to focus attention on details and work well under pressure to ensure we prioritise, organize, and follow up. Most of these requests are fulfilled by our Security Team.
• Our experience sites are truly luxury. This requires preventing and correcting the imperfections and blemishes that tend to come up. It is important to think clearly, quickly, and make concise decisions while remaining calm. Our Security Officers are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Security team must communicate with other departments and extended hotel team in order to ensure the alignment remains.

As a Security Supervisor for Experiences you will:

• Lead and develop the security concierge team across two Manchester sites, including workload management, scheduling, and holiday/absence cover.
• Create, implement, and improve standard operating procedures to enhance departmental efficiency and business outcomes.
• Manage supplier relationships and maintain strong collaboration with departmental leaders across both sites.
• Oversee and respond to security incidents, ensuring timely follow-up and resolution.
• Deliver weekly KPI reporting and contribute to the development and maintenance of the security strategy.
• Provide a visible, service-oriented presence to support guests and club members.
• Ensure Health & Safety compliance through regular checks (H&S, fire alarms, lift alarms, emergency lighting) and support emergency response planning and drills.
• Maintain flexibility to travel between sites and perform duties requiring extended periods of walking, sitting, and standing.

What skills and experience do I need for this role?

• A minimum of 3 years experience in the security industry, preferably within hospitality, leisure, or similar environments.
• Strong leadership and problem-solving skills.
• Excellent communication skills at all levels.
• Ability to remain calm and professional in high-pressure situations.
• Knowledge of CCTV, access control, and intruder alarm systems.
• SIA License (Door Supervisor or Security).
• Strong understanding of guest service and hospitality standards.
• Requires flexibility to work nights, weekends, and holidays.
• Role includes indoor and outdoor patrol duties across hotel and country club grounds

What's in it for me?
Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to 1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Skills Required