Job Description

Security Supervisor



Location Hull. HU9.



Days 4 on 4 off 05:00 17:00:



Main duties



To proactively demonstrate and work to the Company's values of Excel, Challenge and Inspire.



Customer care



Ensure all contractual commitments are honoured and if there is any failure be the first to advise the site security operations manager. Any complaints must be logged in accordance with the quality system and remedied in a timely and effective manner - these must be logged as required on the assignment.

Training and development

In conjunction with the security site manager, monitor security officer's performance, conduct annual appraisals in line with company policy and encourage their personal development Liaise with the security manager / operations manager ensure that all contractual training requirements are met and that all certificates are renewed within the correct time frame Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal development and to improve their skill base Ensuring team is constantly trained to meet leading industry practices

Managerial/ work performance

Leading in implementing customer corporate policies
Manage security and emergency incidents Ensure the correct and appropriate operation of security systems and procedures Lead in implementing customer corporate policies and Codes of Practice Take ownership of the security operation for customer Constantly assessing risk and taking appropriate measures to deal with that risk Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest agreed standard and to the complete satisfaction of the client Regularly inspect all administrative, health and safety and quality procedures and endorse them paying particular attention to check all procedures Provide assistance to all staff who have welfare requirements and assist in the vetting process to ensure that all security officers assigned to you comply with BS7858 Take detailed notes of all disciplinary/ capability actions taken against employees making sure that all such matters are first referred to both the operations manager and the client


Communication

Support the organisation in any way deemed necessary as required by the operations manager Provide the assurance of a professional and high quality security operation Develop and manage security related projects and initiatives in collaboration with key customer management Liaise closely with the operations manager to ensure that they are aware of any changing requirements of the contract Provide information on activity on site relevant to the teams performance, on-going issues and future development opportunities

Quality

Maintain accurate and up to date assignment instructions for the site against which all security officers should be assessed, to ensure their understanding and compliance. All instructions must be signed as having been read and understood et and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients

Person Specification


High level of integrity trustworthy and reliable Hold a SIA Security Licence Self-motivated and works on initiative, asking for help when needed Effective decision maker with the ability to take action, and deliver to targets Team leadership, motivational and team engagement skills Excellent interpersonal and effective communication skills Ability to manage stressful situations and work under pressure

-Qualified to or willing to study towards - first aid certificates as required

Proficient in written and oral communication skills and IT literate/ competent Team leadership skills, ability to influence, motivate and liaise with others Disciplined and professional attitude Ability to work within established procedures and to contribute positively to any improvements Ability to listen and demonstrate creative thinking skills

Demonstrate understating of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence Ability to manage resources in line with targets Proficient in written and oral communication skills and IT literate/ competent Supervisory/ leadership skills, ability to influence, motivate and liaise with others Disciplined/ professional attitude Ability to work within established procedures and to contribute positively to any improvements Ability to listen and demonstrate creative thinking skills Ability to deal with and control an emergency situation

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.



Training


Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety


Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to Mitie and the Client. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). To call emergency services and Communication Centre to report all incidents.

What we are looking for

Previous Security Experience SIA License * SC Clearance desirable