Job Description

Job Title: Security Post Room Supervisor

Location: London Canary Wharf

Salary: 17.95ph



Shift Pattern: Monday to Friday 8am to 5pm, 45 hours a week (may require working Out of Hours weekdays and weekends day and nights)


Previous Corporate Security experience - Minimum 2 years Previous loading bay experience required; X-ray machine training is essential.

Job objectives and responsibilities

Supervise and manage post room staff Manage, process, sort, distribute and collect incoming and outgoing mail X-ray screening Post Room systems and equipment Ensure excellent customer service delivery Maintain operational standards Oversee and manage staff training, performance and appraisals Post room systems and equipment Company & client reports and documentation Operational compliance HR & staff performance Rostering Health and Safety Post Room KPI's and Service level agreements (SLA's) Incident and emergency response Housekeeping Innovations

Main Duties include, but are not limited to

Operations


Support the Back of House/Logistics manager Process, distribute, collect all post deliveries and collections Manage continuity and consistency of service delivery Deliver high standard of customer service Manage & maintain all post room systems, equipment and supplies Manage staff training and development. Arrange suitable and required training Manage staff performance in accordance with Mitie HR policies and procedures Propose innovations and initiatives to improve service delivery, performance and reduce costs Conduct staff appraisals, Return to Works and regular 1-2-1s meetings Staff investigations and disciplines in accordance with Mitie HR policies and procedures Ensure KPI's and SLA's for the post room are always met or exceeded Ensure all health and safety policies and procedures are adhered Report, record and manage all health and safety matters (near misses, RIDDOR, accidents, incidents) Uphold great working relationships with Shard Quarter, service providers, contractors, occupiers and stakeholders Ensure staff display high standard of personal appearance and uniform including PPE X-ray screening of all post Clearly and accurately record data, produce reports and spreadsheets Effectively communicate with Mitie staff & management, service providers, client and stake holders Manage all systems and equipment, maintain full functionality and availability. Effectively report, address and resolve any faults, issues, repairs Maintain a clean, clear and tidy area at all times Effectively respond to and manage incidents & emergencies Periodically review, assess and evolve existing procedures, documentation and processes Respond proactively to any reasonable management request Understand and adhere to Mitie and client policies and procedures Full knowledge and application of compliance documentation - Assignment Instructions, Standard operating procedures, risk assessments, manuals, policies & procedures. Ensure staff are fully conversant of compliance documentation Manual handling Ensure PPE is utilised Assist loading bay team when required Conduct Patrols of back of house area

Person Specification

SIA Licence First Aid Trained X-Ray Trained - Provide certification Ability to problem solve under pressure and multitask Excellent written and verbal communication skills Microsoft Office, Outlook, Word, Excel competent Excellent interpersonal skills, able to work on own initiative and as part of a team Highly responsive and proactive, able to own tasks from start to finish Take responsibility for own actions A willingness to learn and develop High standards of professionalism

Health and Safety responsibilities

Follow Group and company policies and procedures at all times; Report any apparent deficiencies in systems of work or equipment provided that may result in failure of

service delivery

or risk to health and safety or the environment; Use all work equipment and personal PPE properly and in accordance with training received; Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

Ensure compliance with Mitie's information security procedures in all activities; Proactively identify and report security risks to your manager; Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.



At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right





Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.



We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.



When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!



We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.



Life cover is the greater of your equivalent annual salary or a minimum of 10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).



We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of 10,000!



Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.