Job Description

Security Systems Technical Support Engineer

• MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom

• Full-time
• Salary: 30,000
• Shift Pattern: 4 on 4 off shift pattern consisting of two days followed by two nights (6am-6pm/6pm-6am), 12-hour shifts
• 100% office based

Key Purpose of the Job:
Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for both fire and security related calls.
Key Job Responsibilities:
To provide technical support to end users and engineers both internally and externally.
To ensure prompt and accurate information is scheduled.
To prioritise workload and meet contractual deadlines.
To answer customer telephone calls ensuring internal customer service standards are met.
Any other reasonable requests from the line supervisors and Head of Service
Provide first line support to the customer to see if the call can be resolved before passing to the service team
To provide support to the Service Scheduling Team when required.
Essential Requirements for the Job:
Candidate to have a minimum of 3 years' experience across multiple disciplines including Intruder, CCTV, Access Control & Fire
Customer focused
Excellent telephone manner
Team player
Strong interpersonal and communication skills
Ability to prioritise workloads
General varied product knowledge on fire systems
Network/IP based product experience
Desirable Requirements for the Job:
Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels
Experience working on Cash4windows
Experience working on Enterprise-wide networked CCTV systems to include Cathexis
Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems
Network/IP based product experience
Additional Information:
We will consider flexible working requests from day one of employment.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

Skills Required