Job Description

A valid DS & CCTV Licence is essential for this role.
Security Team Objectives

• Ensure the safety and security of client staff, contractors, colleagues, and consumers.
• Protect client assets by adhering to recognised best practice techniques and procedures.
• Maintain site security and safety in accordance with site assignment instructions.
• Organise and manage security team workloads efficiently without compromising service quality.
• Respond to emergencies and assist with building evacuation and searches, following site Emergency Response procedures.

Main Responsibilities
Deployment & Operations

• Ensure security team members are effectively deployed, systems are operated correctly, and all required functions are performed.
• Collaborate with the Facilities Manager to deliver exceptional service standards to internal and external customers.
• Parade, deploy, and manage team members during their duty; ensure proper dress code, task allocation, and incident handling.

Leadership & Strategy

• Demand high standards of service delivery through briefings and guidance.
• Continuously review and enhance the site's security strategy by implementing industry best practices.
• Uphold duty of care by ensuring compliance with policies related to:
• Health & Safety
• Staff Welfare & Development
• Training
• Disciplinary & Grievance
• Equality, Diversity & Inclusion
• Alcohol & Drug Misuse

Team Management

• Conduct fair and efficient duty rostering, annual leave allocation, and overtime scheduling.
• Implement performance management processes, including monthly/annual reviews and probation reports.
• Monitor attendance and timekeeping; take corrective action when necessary.
• Investigate disciplinary and grievance matters; maintain team morale through effective leadership.

Communication & Coordination

• Participate in team management meetings; provide reports and recommendations.
• Promote and enforce Health & Safety policies, including access control, key control, smoking, and general site safety.
• Conduct verification checks of Control Room equipment at the start/end of each shift; initiate corrective actions as needed.

Incident Response & Documentation

• Manage incident responses promptly and effectively; escalate to senior management when appropriate.
• Activate the Emergency Response Plan when required.
• Maintain accurate records for daily reports, handovers, and incident transparency.

Security Protocols

• Adjust team deployment based on prevailing alert levels.
• Manage site key inventory; conduct start/end-of-shift checks and report discrepancies.
• Supervise entry/exit searches as part of access control procedures, based on alert status.
• Handle telephone enquiries professionally; escalate building faults to the appropriate helpdesk.

Escort & External Deployment

• Deploy escorts for contract workers unless exempted in writing by the sponsoring department.
• Ensure contractors do not enter restricted areas without prior written clearance and escort.
• Deploy team members to off-site locations for supervision or emergency response as needed.

Site Procedures & Events

• Conduct prescribed unlock/lockdown procedures at shift start/end.
• Support corporate events by coordinating with supervisors and ensuring post-event security checks.
• Perform periodic site tours to verify security coverage and record findings in duty logs.
• Ensure patrolling officers are equipped with radios, keys, and Personal Notebooks (PNBs).

Compliance

• Follow all reasonable instructions issued by the Security Operations Manager and Support Manager.

Candidate Profile
We are seeking a dynamic and experienced security leader who demonstrates:

• A proactive, 'can-do' attitude and strong interpersonal skills.
• In-depth knowledge of security manning, CCTV systems, and relevant legislation.
• Proficiency in MS Office and Excel.
• Ability to lead transformational change.
• High standards of delivery with strong attention to detail.
• A collaborative approach to customer management and service excellence.
• Solid understanding of Health & Safety, with IOSH qualification as a minimum.
• Motivation to exceed expectations.
• Professionalism, diligence, and flexibility.
• Commitment to staff development and performance management.
• Capacity to inspire and enable others to excel.
• Flexibility to work weekends and out-of-hours as part of a 24-hour operation.
• Awareness of Counter Terrorism risks.

Skills Required