Job Description

Luxury department store, Harvey Nichols, is searching for a Security Team Supervisor to join its thriving Bristol store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.
As the new Security Supervisor, you will work 42 hours a week on a rota basis across our opening hours. Typical shift patterns are 7.45am - 4.45pm, 9.45am - 7.15pm and 2pm - 1130pm. Salary for this role is 29,120.00 per annum.
About the Role...

• Effectively work with the Operations Manager to minimise stock loss and ensure the security of the building, its staff and its contents through optimum management of security resources and effective security policies and practices.
• To maintain a safe working environment for those within the store for staff, customers and contractors.
• To ensure that you and your team provide a courteous and efficient service to both internal and external customers to the department at all times.
• Assist in the identification of training requirements within the team and ensure quality on-job training is provided and recorded.
• Undertake and manage the investigation of suspected criminal acts whether by internal or external persons, in accordance with the relevant legislation and legal requirements.
• Monitor all paperwork relating to the movement of stock from the store.
• Work with the Uniformed Guards' company to ensure effective management of guards.
• Ensure that all equipment (cameras, radios, fire equipment, intruder equipment, etc.) is properly maintained and regularly checked.
• Maintain all department records - e.g. Occurrence Book, statements for police, banning notices.
• Maintain efficient procedures for dealing with contractors and other visitors to site.
• To manage loss prevention by customer interaction and maintaining a keen awareness of store security procedures and policies and to carry out regular stock checks.
• Ensure that the department is maintained in a safe manner, free of hazards, and that store Health and Safety Regulations are always adhered to. Escalating issues to the relevant line manager.
• To maintain and promote the credibility of the department at all times, building good working relationships with both internal and external clients / customers, to ensure collaboration on security matters.

Is this you?

• Great communication skills
• Customer service centric
• Ability to work under pressure
• Great at building working relationships
• Has real drive and energy
• Motivated to deliver

Have you done something like this before?

• SIA License
• Previous experience working within security in a customer facing environment and overseeing an In House and Contractor guard service.
• IT skills

How we reward your hard work...
Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including: -

• Up to 40% off fashion
• Up to 40% off hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Company pension and sick pay schemes

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups - Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!
Where do I sign?
If you are already thinking of what you will wear on your first day (no we don't have uniforms) and this role catches your eye, hit the "apply" button below to kick-start your journey with us.

Skills Required