Job Description

As a Store Operations Manager within the Trafford Selfridges Store, you'll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journeys with us.



What is being a Selfridges Concession Manager all about?

Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness to support our colleagues in an environment where everyone feels valued and welcome Working with our Support Centre to share your knowledge of the local environment to maximise local opportunities and community involvement Creating a sense of pride within the store to ensure both colleagues and customers facilities are of a good standard, and that we are operating safely and legally Developing an excellent working relationship with our brand partner Selfridges, ensuring we are meeting their expectations and driving the KPI's they set us Providing and leading the team to deliver an exceptional level of service at all times Having an interest in Books and Stationery is important for this role An ability to provide exceptional visual merchandising skills and an eye for strong displays is required

What our Store Leadership Team would love to see:

Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV, CRM etc Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor Flexibility of approach that will allow you to support other stores in the area when needed Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority and with our brand partner Selfridges Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach

How we reward our teams:

We know you'll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our department stores, airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life's journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of Selfridges, Harrods, M&S and Costa Coffee, which 'broaden our offering' to our customers throughout the UK. That's why, as we continue our journey, our aim is simple: to make every one of life's journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.