Job Description

From day one, our mission has been to create an independent business with a unique culture \xe2\x80\x93 one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That\xe2\x80\x99s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities \xe2\x80\x93 work/life balance, career progression, sustainability, volunteering - you\xe2\x80\x99ll find like-minded people driving change at Howden.

What are we looking for?

We are looking for a Senior Account Handler within our Bloodstock Team. This person will support their Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers\xe2\x80\x99 needs are best satisfied through suitable cover and pricing.

What will you be doing?

Planning/Reporting:

• Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
• Meets agreed targets
• Participates in team meetings as required, reporting on business progress within their area of expertise
• Manages assigned projects and contributes to other project as required
• Provides relevant management information to senior managers
• Assists in monitoring renewal and new business activity to aid effective planning and resourcing
• May support research activity to assist the development of new products and wordings
• May review wordings and gather appropriate market intelligence to ensure the company\xe2\x80\x99s product offering is up to date and relevant to current/respective market conditions/requirements

Technical:

• Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
• Collates and communicates client requirements to ensure appropriate marketing of the risk
• Prepares or checks market presentations
• Liaises with clients and ensures client queries are resolved
• Responds to market and third party queries as appropriate
• Is aware of, and satisfies, territory, tax and legislation requirements
• Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
• Plans the most appropriate solution for the client\xe2\x80\x99s demands and needs
• Takes responsibility for data entry, credit control and chasing subjectivities where required
• Liaises with support technicians and IBA as required
• Ensures up to date records are maintained at all times on the Company system
• Knows when to seek guidance from senior members of the team
• Expected to work relatively autonomously although will refer to senior members of the team on contentious or particularly complex technical issues

The job holder may be asked to undertake the following additional responsibilities, as applicable, should they work in a team with no dedicated broking resource:

• Negotiates with underwriters to place insurance that balances quality, coverage and price

Policy, Process and Procedures:

• Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
• Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
• Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
• Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
• Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process

Environment, Customer Focus and Relationships:

• Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
• Provides support and assistance to senior colleagues and/or their clients on request
• Deals with, or refers, client enquiries, renewals and mid-term adjustments
• Develops strong relationships with immediate Team and the wider Business Unit
• Solicits advice and guidance, when appropriate, from their line manager
• Behaves with all clients fairly and ethically
• Shares information that could be beneficial to the Operating Entity/Group
• Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are effective

Personal Development:

• Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
• Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
• Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group

What do we need from you?

Knowledge/Experience

• Demonstrable experience within Bloodstock insurance
• Understands general and legal principles of insurance
• Understands the relevant regulatory and legal frameworks
• Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
• Relevant product(s) knowledge is required
• Relevant experience in an account handling or technical role is desirable
• Good understanding of Team objectives and how own role contributes to these.
• Specific systems\xe2\x80\x99 knowledge relevant to role.

Skills/Behaviours

• Customer focused approach
• Numerate and literate
• Good communication and interpersonal skills
• Able to work independently and use initiative
• Able to work flexibly to achieve tight deadlines/targets with good organizational skills
• Computer literate
• Analytical and able to solve problems
• An attention to detail and willingness to learn
• Calm and resilient under pressure
• Able to positively react to change
• Is a team player, networks and able to build sustainable relationships
• Able to build sustainable working relationships
• Able to train junior members of the team on specific system/process tasks

Qualifications

• GCSE Maths and English (or equivalent)
• A levels (desirable)
• Attainment of the LLMIT (the Lloyd\'s and London Market Introductory Test), where relevant to the role
• Working towards or has attained ACII (although this is not critical)

Our Culture: People First

We\xe2\x80\x99ve travelled far since opening our first office in 1994. Back then we were local experts \xe2\x80\x93 based in London, with direct access to the world\xe2\x80\x99s biggest insurance market. We\xe2\x80\x99re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we\xe2\x80\x99re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven\xe2\x80\x99t changed since day one, when we set out to create a company grounded in:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It\xe2\x80\x99s created a culture of collaboration and innovation, where we\xe2\x80\x99re driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better \xe2\x80\x93 and that\xe2\x80\x99s better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. Permanent

Howden Group Holdings