Job Description

Job Title: Senior Account Manager - Fire Safety Systems (Contract Maintenance)

Location:

Bermondsey

Salary:

60-70k + Commission + Benefits

Job Type:

Full-Time | Permanent

Industry:

Fire Safety / Facilities Management / Building Services

Company Overview:

Firetecnics: London's trusted LPCB-certified fire safety compliance partner, for over 35 years

In an industry where safety is non-negotiable and technically reliable providers are hard to come by, Firetecnics is the partner that residential and commercial property professionals trust to keep their buildings compliant, their occupants safe, and their businesses running smoothly.

Effortless compliance and absolute confidence-

We have been living and breathing fire safety and compliance for over three decades. Our knowledgeable experts help our clients to navigate evolving fire safety requirements with complete confidence.

A one-stop solution for complete fire safety-

From fire alarm installation and maintenance to comprehensive compliance management, we handle it all.

Speed & efficiency without compromise-

We know that delays cost our clients time and money. That's why we deliver fast, efficient, and high-quality solutions.

Personalised and proactive customer excellence-

Our dedicated account managers work as an extension of our clients' teams, providing hands-on support, expert guidance, and proactive solutions tailored to their needs.

We don't just keep organisations compliant, we offer complete peace of mind. With an unwavering commitment to quality, reliability, and customer excellence, we ensure fire safety is one less thing our clients have to worry about.

Role Overview:

We are seeking a

dynamic and self-motivated

a

Senior Account Manager

to join our growing team. This is a key client-facing role responsible for managing and growing long-term service and maintenance contracts, ensuring compliance, safety, and excellent service delivery.

What You'll Be Doing:

Build and maintain strong, long-term relationships with residential and commercial clients. Manage service contracts for fire alarms, AOV, sprinkler systems, extinguishers, emergency lighting, and other fire protection systems. Act as the main point of contact for client queries, contract renewals, and performance reviews. Collaborate with internal service, engineering, and operations teams to ensure contract SLAs are met. Identify upselling and cross-selling opportunities to grow accounts and secure additional maintenance contracts. Monitor account profitability, prepare quotes and proposals. Ensure all work carried out meets current fire safety legislation and industry standards. Provide regular reporting and feedback to senior management on account performance and client satisfaction.

What We're Looking For:

5+ years

of experience in account management or client services, preferably in fire safety, building services, or facilities maintenance. Strong understanding of fire protection systems and relevant safety regulations. Proven experience managing service contracts and client relationships Commercial awareness with a results-driven approach. Excellent communication, negotiation, and organizational skills. Proficiency in CRM software and Microsoft Office tools. Full UK driving licence required.

What We Offer:

Competitive salary with performance-based bonuses Company car or car allowance Pension scheme & healthcare options Ongoing training and professional development Supportive team environment Opportunities for career progression

Join a company that protects lives and properties and values your role in making it happen.