Job Description

As a Senior Account Manager for one of our largest and most prestigious client accounts here at ITG, you will be responsible for all aspects of the management, development and delivery of the customers communication. You will carry responsibility for customer service delivery, as well as operational excellence.


You will support the Account Director to communicate, track and achieve all financial targets, adhere to commercial standards and optimise commercial benefits for our client.



Your responsibilities include:



Main responsibility is the print production of the retail side of the Costa Account; you will be the main BAU contact for all campaign activity Liaising directly with the customer via phone, email on on site attendance Processing large print campaigns with complex allocations, processing content and work through our online systems Working with multiple internal departments in ITG Proactively advising customers on cost savings and innovation Providing quotes for all work to be undertaken aligned with contract commercial agreements Liaising directly with suppliers to ensure best costs and smooth production Manage the account financials and support AD at month end Attend client MI meetings and be proactive in providing innovative solutions Play a significant part in the management team of account, always looking for process improvements and efficiencies Management of 1 x Account Managers Attend client meeting either in London or on site in store as and when expected

Requirements

You love maintaining excellent customer service through outstanding account management - solving issues as and when they arise and making sure that delivery is right every time, and on time Experience in maintaining brand integrity is important. Your vigilance in brand guardianship comes from experience in doing this previously You will have excellence print production and logistics experience Proficient in excel and complex allocations You are comfortable in supporting the team with MI reporting and reviews as well as keeping the account financials up to date. Supporting the AD in overdue debt and sales reverse You'll also have a strategic mind-set; we want people with ideas who can enhance our services and provide the client with a fantastic service You are comfortable in interacting with an enthusiastic and committed team; being pro-active in assisting the team on your account projects Excellent people management skills, you will motivate, coach and encourage

Benefits

Work's a treat!

On top of a competitive salary, you can expect a whole load of perks:

25 days' holiday + bank holidays

- we understand the importance of you getting some down time.

Annual Wellbeing Day -

enjoy an additional day on us to look after your physical and mental wellbeing.

Pension Scheme -

helping you save towards your retirement home in the sun!

Corporate Medical Cash Plan -

claim back the cost of your medical treatments.

Smart Working Options -

spend up to 40% of your working week from home.

So many savings

- through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

Employee Assistance Programme

- our people are at the heart of everything we do, so if you're happy, we're happy.

Cycle to Work Scheme

- save on the cost of biking to work.

Monthly Employee Awards

- Employee of the Month programme with 250 bonus

Raising money for charity

including a paid Volunteer Day

- we're all about giving back... and having lots of fun in the process!

Referral scheme

- know the perfect person to join the team? You could bag 1,500 for a putting a good word in.

Wellbeing Programme -

giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.

Enhanced Family Friendly Leave -

support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.



We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.



At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together.



ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.


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