Job Description

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Senior Account Manager - Join Our Growth Journey!

Are you ready to take your career to the next level? We're looking for a dynamic

Senior Account Manager

to join our team and play a pivotal role in shaping the future of our client partnerships.

Reporting to:

Regional Sales Director

Why This Role?

As a Senior Account Manager, you'll be at the forefront of our business, managing and expanding relationships with key clients, driving business growth, and influencing IT strategy at the highest level. You'll act as a trusted advisor, leading complex client engagements and ensuring our managed IT services deliver maximum value, retention, and profitability.

What You'll Do:

Build and nurture executive-level relationships with C-suite and board stakeholders. Serve as the go-to escalation point for complex client issues and strategic decisions. Lead quarterly business reviews, presenting ROI, innovation opportunities, and long-term IT roadmaps. Influence client IT strategy and digital transformation initiatives. Develop and execute strategic account growth plans, targeting expansion, cross-selling, and upselling. Lead contract negotiations for high-value agreements. Present regular performance, pipeline, and forecast reports to senior leadership. Analyse account profitability, retention metrics, and market trends to inform business strategy. Oversee the development and delivery of high-quality proposals and strategic project scopes. Drive process improvement and lead change management initiatives within the account management function.

What We're Looking For:

Degree-level education or equivalent experience preferred. Advanced certifications in sales, account management, or IT (e.g., cloud, cybersecurity, ITIL). Deep understanding of the IT industry, market trends, and competitive landscape. Expertise in managed IT services, digital transformation, and business strategy. Experience in senior account management within the IT sector, with a proven track record of managing complex client portfolios and achieving sales targets. Exceptional influencing, consultative sales, and negotiation skills. Strategic thinker with strong commercial acumen and excellent communication abilities. Highly organised, analytical, and able to drive change and continuous improvement.

The Benefits

We believe in rewarding our team with perks that matter:

Hybrid working options for better work-life balance 25 days annual leave + bank holidays Ongoing learning and development opportunities Cycle to work scheme & technology vouchers Enhanced family leave Celebration day - an extra day off to mark a special occasion Salary sacrifice pension 2 paid volunteer days to give back to your community Company social events & competitions Discount and Cashback Scheme Group Income Protection & Life Insurance EAP and Virtual GP Service

Ready to make your mark?

At Air IT, we're more than just an employer - we're a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.