Job Description

Are you an administrative professional who thrives in a dynamic environment and is driven by the values of Accountability, Inclusion, Compassion and Empowerment ?



We are searching for a highly organised and proactive individual to provide essential frontline support to two incredible specialist services across inner London: the Community Dietetics Service and the Specialist Weight Management Service (SWMS) .



The Community Dietetics Service is a proactive and successful team of dietitians and dietetic assistant practitioners, working across the three inner boroughs of London (Westminster, Kensington & Chelsea and Hammersmith & Fulham).



SWMS, based in Kensington and Chelsea, is a Tier 3 weight management service that supports people living with severe obesity to lose weight and improve their health. The team brings together expertise from dietitians, a physiotherapist, a clinical psychologist and a physician, working collaboratively to deliver compassionate and empowering care.



As the post holder, you will play a vital role in providing front-line administrative support to both teams, ensuring efficient processes and smooth service delivery. Strong time management, excellent communication, organisational skills and the ability to work effectively as part of a team are essential.



This role is more than administration - It's about being part of a service that makes a real difference to people's lives.



Provide a front line service to both teams by managing incoming telephone queries and emails, taking appropriate action in a timely and professional manner.



Maintain efficient filing systems, oversee office supplies, and support the management of clinical equipment.



Take responsibility for confirming appointments, communicating appointment details clearly to patients, carers, and clinicians, and ensuring effective handovers.



Manage team members' clinical rotas to support service continuity.



Monitor and manage administrative processes relating to CLCH's data reporting, including waiting times and ethnicity reporting, ensuring accuracy and accountability.



We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are:

when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From new born health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.



Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.



We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.



Successful applicants will be required to demonstrate alignment with the Trust's values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached and Person Specification.