Job Description

Job Overview

About the Role

To provide administrative and operational support across the organisation, ensuring the smooth running of the MIA's membership, events, and executive functions.

The role will act as a key point of contact for members and other stakeholders, managing inboxes for Membership Support, Events, and the CEO and assisting with the delivery of membership services and event administration. Part of your role will be maintaining accurate records to ensure that the data in our database remains up-to date.

We strive to communicate with our members and stakeholders professionally and in a way that helps and supports our members to feel valued, and as a key point of contact you will be instrumental in setting the tone of voice for the organisation when members reach out to us.

Key Responsibilities

Administrative Support

Manage and respond to enquiries in the Membership Support, Events and generic CEO inboxes, ensuring timely and professional communication. Maintain accurate records within the CRM and membership platforms, regularly cleansing and updating data in line with GDPR requirements. Support the processing of membership applications, renewals, and resignations. Produce and maintain accurate reports as required by the senior team.

Membership & Customer Service

Act as a first point of contact for member and prospect enquiries, providing excellent service and promoting MIA's benefits. Support membership growth and retention through effective communication and relationship management. Promote MIA products, services and events to members.

Event Support

Assist the Events team with delegate registrations, event materials, and administrative tasks before, during, and after events. Attend selected MIA events and trade shows to provide onsite support. Occasional overnight stays may be required.

General Office Administration

Provide administrative support to the wider MIA team as needed. Support the coordination of meetings, travel, and office processes. Ensure documents, records, and procedures are accurate and up to date.

Person Specification

Required Knowledge, Skills & Experience

Previous experience working in an office or administrative environment. Strong administration skills with excellent attention to detail. Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint. Confident using IT systems, databases, and CRM tools. Experience in customer service or membership support. Confident, articulate communicator, comfortable with handling inbound calls and emails. Excellent time management and organisational skills. Ability to produce accurate reports and maintain data integrity.

Desirable Knowledge, Skills & Experience

Knowledge of the meetings and events industry (preferred).

Essential Personal Style and Behaviours

Excellent communication and interpersonal skills. Friendly, approachable, and customer-focused. Attention to detail and commitment to quality. Strong initiative with the ability to work independently and as part of a team. Ability to manage multiple priorities and meet deadlines. Flexible and adaptable with a positive attitude. Proactive problem solver and willing to learn. Strong written and verbal communication skills. Reliable and trustworthy, maintaining confidentiality where required.

Terms

Full-time, 5 days a week

Salary 28,000 per annum This position is based at our Market Harborough office and requires on-site attendance during working hours (+ occasional travel to UK events) Remote or hybrid working options

are not

available for this role Pension contribution and travel expenses Company pension Health & wellbeing programme On-site parking
Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person

Application deadline: 15/01/2026